So we have 2 Service Desks Projects. 1 for IT and 1 for Finance. Everyone in the company has access (as "customer") to the both of them. But several people are now flagging when they...
Hi, In Jira Service management/Help Desk, I want automation that emails me about a ticket that is unassigned from the last 2 hours with respect to created time. Is there any option availabl...
Hi Community, I have modified the change create issue screen to include below fields. When creating an issue most colleagues see just those defined fields. However, there is a few ...
Hi guys, I would like to ask for help with creating an automation rule. When issue is created If field "reporter" is person A,B or C SLA1 will be finished I managed to find...
Hello Atlassian Community, Is possible to have Insight Objects linked to an Issue with auto select? I have managed to filter the objects by the reporter, but would be great to have ...
Hello, Does anyone know if it's possible to add attachments to a comment on an issue in the portal? We know its possible when you first create the issue, but we can't seem to work out how to add at...
We have a business requirement to use a web embedded booking app to manage our events and ticket sales, then use Jira as a 'project' or task management tool to enable event management. Are there any...
Assigning a ticket to someone is a clear signal that someone is working on the case. Quite often it is forgotten to add a comment manually to inform submitter and to stop the response time clock. The...
Hi all, We have a new cluster deployed with JSM 8.21.0(2 nodes) and PostgreSQL 13. Once the cluster is up, it kept complaining "Cluster Time Synchronisation" and "Cluster Index Replication" issue, a...
I created custom fields and got filter view on the following picture: When data is exported to Spreadsheet, several data is missing. Could you please help me? Thank you
Hi all, Just working through how to best setup our teams queues in JSM and just want to see what advice you may have to offer if this isn't a good approach. In our departments we have a triage team...
Hello team, We need your help to resolve an issue because every time we try to grant access to the platform we get the attached error. Regards, Carlos Quintana
Hi, One of our issue type has two request forms associated to it. One of the request form tracks the Dept of the user who created the issue. I would like to create a report to see which Dept created...
How does work category fit in with issue types and request types? It's not clear to me what value this brings?
I created a test ITSM project and populated it with some Services. I then enabled the ITSM features in an existing project and the Services were already populated with the same list of Services...
I am just beginning to play with the new Forms feature in JSM. If you have been using forms and have some input or ideas here, please do share. Use Case: I'm integrating with a partner (using a n...
Hello all, ima working with my team to help a big number of customers and sometimes we need to register the Log Work or Time Tracking of them. Is there a way to do it? I found this addon alre...
I ran a full re-index today which took a longer time than usual (2 hours). Then I got a message that the re-index did not complete successfully. I checked the Jira logs and see this messa...
I'd like to set up a custom email in our company so that teams don't need to visit Jira Service Desk and rather simply send an email to submit their tickets.
I'm trying to update incident status via REST API call but not successful yet facing error using basic authentication
Dear Atlassian community There appears a phrase on my portal page. I want to edit that phrase, but I can't find it in the project. I attached the portal image and marked the term I want to change. I...
Hello Community, Is there a way to remove these fields that we do not use in our instance? (Jira Newbie here) Thank you.
Hi, I tried Insight a few years back when we were hosting our own Jira. Now we are on the cloud and I have it as part of JSM Premium I want to get back in. My idea is that we add a physical object u...
Thanks.
I work to improve the possibility in measuring the SLA for our customers in Jira Service Management. To be able to do that I need to have all cases registered on the correct Request Type. I ...
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