Can I still recover my account if there are automated emails still coming through the system?
Hello Our company uses data-connections to http://34.64.184.18/SM_JIRA_AUTH_USER/api/products/flyxxx@sampyo.co.kr by sending an e-mail address We would like to obtain membership information ...
Hello, I'm trying to configure approvers on a JSM workflow. For the related status I defined 2 transitions: Approve >> 'Pending' Decline >> 'In Progress' For some reason - in...
Hi We have JIRA DataCenter running on AWS EC2 instance. How can I get the VM to auotmatically populate the JIRA Insight Asset Management. One solution I have seen is JIRA Insight Discovery,...
Hi, I'm trying out Forms in JSM. I'd like to add some logic so that the request would be assigned to a different Team member based on a particular radio button within the form. I can see within the ...
Is it possible to create what is essentially a cascading select list with Insight objects? The Atlassian docs (https://confluence.atlassian.com/jirakb/how-to-configure-insight-custom-fields-as-cascad...
Hello I see a multi line field in my service desk form. This field shows up with default text inside the the text field. I need to change the text inside the text field, but I could not fin...
I have an issue in Jira cloud that has 186 attachments. They total about 9 mb. Starting recently, users cannot open or download the attachments. Have we hit a cap? we have unl...
Hello, I want the screens to be different for our Epic task type depending on which project it's in. Whats the best way to do that? Screen schemes?
Hola! quisiera saber cómo incorporar en la parte superior de un formulario Jira (JSM), un formulario dinámico, siempre queda en la parte inferior. Además, ¿Hay alguna manera de incorporar...
Looking to see if how to allow users to add comments to articles within service desk portal. I see that if they get access via confluence, then they are able to do it, but we are not ready to ...
Halp’s conversational ticketing functionality is now generally available in Jira Service Management – for free. We recently shared some exciting updates to our Jira integration, including a new st...
We have an automation rule to set the issue status to Waiting on Support anytime there is an external comment made. However, we ran into an issue where the issue was shared with another user and the ...
Hi everyone! This article is to provide a quick overview of how to pre-populate fields (such as: summary/description) from a Customer Portal URL. To do this: Navigate to a Customer Portal R...
I'm currently using the Free plan but cannot edit the Customer Notifications. From which paid plan will I have the ability to edit my Customer Notifications?
Hello, Do you have any idea how to assign a request to a customer, or how can a customer assign any agent to a request? Pretty sure there are good workaround for that, but by now I only find add-ons...
Hey guys, I am trying to customize a incident page that has the principal menu, and after that it has a sub menu, and after de submenu that shows some page to fill the main fields. ...
Hi there! I use the Service management Tool. I can't figure out how to set up the customer satisfaction survey. I did the following: I logged in as admin In project settings I turned on the CSAT ...
Hi, We're assessing the migration to cloud an one of the possibilities we now have by using the 'Actions for Jira' add-on, is to have the customer fill in some fields when performing a transit...
Ideal would be something like a Reminder button or e-mail reminder to configured e-mail addresses. Could you please propose a way to cover the described need?
Hi all, We have a particular need for our triage team to categorise tickets from the agents view. Is there a way to add a custom field as a context field for request types so it appears on the righ...
Hi All I have a requirement to move the Jira as below - Workflow Status = Escalated and Assignee = Y to be moved to Workflow Status as "Resolved" in 3 business days. This should skip Sat/Sund...
When customer change his working email, how could we do to change the customer's email and keep all of the Ticket that he had raised before?
I want to auto create a JIRA ticket, every first day of the month or quarterly Is that achievable ?
As part of the Verify Domain process, when we "claim accounts" will there be any adverse effects to the user's previous access? There is a good chance they are using their work email for access to JS...
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