See attached.
Thanks
Is this a known issue? It didn't move the Epics it was supposed to but moved everything else, removing the connection. It seems like when you update a child task within an epic it provides an update...
Good day, Our Agents are already using 8X8 Contact Center for inbound/ outbound call/messaging. We are implementing Jira Service Management Cloud/ ITSM to provide our services/manage to our custome...
How can i set the automation when i want to auto transition from Open to Work in progress. when an i assignee comment.
Hi I want to make an automation for when the ticket is in approval status to validate that it is the right organization that is put in the organization field and makes a check with the first c...
Hi I have created a new custom field to be able to make an automation that will fill this field according to the language but I don't see it in the list when I make my automation. Thanks &...
The Current Regular Expression: \A(\{.*\}\n?\s?|<.{0,5}>|[_+*\-])*[Tt][Hh][AaxX][Nn]?[Kk]?s? ?[Yy]?[Oo]?[Uu]?[^%]*$ I know we're not the only ones who deal with this. We resolve the i...
I have a custom field called requester's email. I use this in all of my Jira projects and made it available to my Jira Service Desk so when I move a ticket out of service desk into Jira Software I ha...
Hello people! Starting from today me and my colleagues are not receiveng any email notifications by email. All is enabled, nothing was changed or configured. We dont receive emails for mentions, tic...
Hi, When customers create a ticket in the portal they choose a priority. It is used later to choose proper SLA. Problem is that our customers often use higher priority than justified. My idea is to ...
I have a existing request form that has a custom field type "Customer Request Type" from add on Extensions for JIRA Service Management that is located in the hidden section on the request form with a...
We are unable to access Jira admin console and site admin after adding Announcement Banner. We are able to access projects but unable to access Jira admin console The issue is in Ji...
I have a workflow that has 3 different statuses that require approval from different fields on the issue. I have set each one up to require approval from the correct field, but notifications are not ...
We recently started testing a appended disclaimer for all inbound emails from external addresses. There is an email alias that is used for creating tickets and a forwarding rule exists to forward th...
We are implementing a process in my company that is confidential, today all agents can see all request types and we want to create one that would be visible only to certain L2 agents, is that possibl...
Hello, We have blocked user comments for closed tickets, So we would like to show some thing to the customer saying "You cannot Comment or Reopen the Closed ticket, Please open the new ticket". So...
What is the easiest way to ensure that a project's tickets and it's boards can only be seen by a select couple of people?
Greetings, situation is pretty simple. I do: Create new project. Select Software development. As template I choose Scrum. As project type I select Company-managed. In last step I check Share s...
Hi, We've recently encountered an issue where some customers will get an infinite spinning wheel when trying to view a request on the portal. Once the page is refreshed it works fine until they...
Using the trigger "Field value changed" with "Attachment" doesn't trigger automation rule as expected This is likely due to JSM only allowing file attachments to be added in a comment. Drag/drop a f...
I have created assets in Insight and a reference to my asset type in Jira issues. Is there a way that I can keep track of how many of each asset is in stock? What I would like to achieve is that whe...
We have a lot of these entries in our logs: "The first customer request status found, does not appear to match the actual issues current customer request status. Attempt a re-sort operation be...
Hey, one of pur customer has a new email adress and I would like to change this email adress. But if I click on view profile, the answer is, that the profil doesn´t exit. How c...
...o access the portal and raise tickets which is fine. But, we would like it to be accessed by our users and not the general public for the knowledge base. Is that possible by configuring the service p...
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