Hello, I would like to have a way to automatically add an account manager to a ticket as a watcher, based on the customer that creates a service request. Basically, if customer A has Accountmanager ...
Hello, I would like to add a decision tree to a specific request type, so that the operator that is handling the clients ticket has a process flow to follow, based on the information provided. I don...
Hi, I've been unable to access my Jira cloud, and when trying to report this to Atlassian support I am unable to, as when entering the URL for my cloud I am given the response "Sorry, we can't...
We would like to user JIRA SM to provide our staff with an IT Helpdesk. This helpdesk also need to accomodate for receving notifications from monitoring, and also requests from external partners. We...
Hello My Jira brings the attached error today and as i checked the status the url says not exist. thank you Nikos
Getting the following error
If a URL with a reserved character like pipe "|" is sent in the body of an email to Jira Service Management, it will break the URL turning it into an invalid link. Example URL: https://...
I tried to create the attribute under object, however, there is no attribute creation button on the screen which I think supposed to be there. I attached the screen of my object under the Insight wit...
Hello, I integrated Jira Service Desk/ Service Management with Opsgenie with Webhook and I configured all the alert actions rules, but it only creates an Opsgenie alert from a Jira issue and not vic...
Hello, Our client is evaluating 2 different ITSM tools , one of them being Jira Service Management. They want to make a decision quickly but first need to speak with an Atlassian partner who could&n...
My team needs a way to view a list of their time entries at the end of the week so they can easily see if everything is accurate. Is this possible without additional apps?
I'm looking for a way to display a warning to the user within the request form depending on what they enter into the fields. For example: If the user enters a due date sooner than a threshold, disp...
The widget is automatically placed in bottom right hand corner. Is it possible to change the placement location?
Good day! Currently, I have a handful of imports in an Insight DB. These imports are metadata that compliment a large personnel roster. This roster is a csv that contains information about each empl...
Good day! Currently, I have a handful of imports in an Insight DB. These imports are metadata that compliment a large personnel roster. This roster is a csv that contains information about each empl...
I've successfully created an automation for a Trigger issue (in project TGR) that creates a linked issue (in project DSI) & copies in the summary, description & blocks the trigger issue (in t...
Hi there, Is there a reason I cannot add a Custom Field in JSM Project Request Form? I created the new custom field, added it to needed screens, and when I click "update" it won't go ...
Hi, I wanted to know if requested participants can get emails about ticket responses after having a Jira account created for them, but they have not accepted an invite to the project. In this case, ...
Hi Experts, We have developed a custom Request form for the customers to collect information like their departments, user IDs , Location Address etc. I would like to know how can I build a report or...
I am creating an new employee onboarding process using Jira as a tool. What I intend to do is: 1. HR raise a ticket using a pre defined form. 2. Ticket goes to the Line manager for approval...
Hi, i want to make custom automation that contain Approve or Decline button on JSM. how to make these button show up to approval ? (via email) pic attached because i need more word and ticket deta...
A ticket has been pulling through to our reports as 'open' even though status is 'closed'. I have identified it is due to the resolution status still being 'unresolved' however I cannot locate this f...
Hello guys! We have 2 Projects inside Jira: 'VENDA' and 'STHF'. We'd like to link items between them, through the project VENDA it is possible, but through STHF it doesn't work. Inside the...
i'm using jira service management 8.20.2 (server) . i try to use property 'jira.permission.assignable.group' (value is a group name) in a workflow step ,but it doesn't work. i still can select all u...
Hi there, I'm testing my cloud migration from JSM Server. I notice that our colleagues who login to JSM Cloud for the first time (we are using Access connected to our AAD) are asked a few que...
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