I'm an project administrator in Jira Service Management. We wanted to have two different requests each with a component drop-down menu. We didn't want both menus to show the same components so I ...
Hi all I create 2 service desk project, but one has strange artefact in mail and mail templates On two screen you see template main request and template about create request Right - from project w...
Hi There, I'm trying to find out if there is any method that I'm overlooking where I can quickly close solved tickets without having to meticulously click a series of required fields to then...
Hello everyone, I have faced the problem with adjusting created/resolved issues report. With the series "Resolved" it does not count anything, but when I check the other series like "Time to resolut...
Hi all I have bug with field FROM in mail from portal to customers Mail about registration new request has FROM = Portal project name And about reopen request - also But mail about change status ...
Hi, Which Status is stopping SLA? I think I tried all the statuses and the SLA is keeping running and effect our SLA %. Thanks
Hi all, Is there any way I can get Jira to ADD users to an active directory security group? Im trying to setup an approval workflow, so once access to X is approved, it will run a task/ scr...
Hi All, Is there a way that we can hide service portal from people that are not added as a Customers? Current behavior: If the user (email) is not added as Customer he can still see the link to f...
So here's our setup in our company, project called "Support" is created under JSM so users can report bug tickets and another project called "Zen" under Jira software for our tech team to manage tick...
How to create a feedback form and yes or no like Atlassian feedback at the bottom of the article
...ooks like the prevSolution variable has never been set because the following condition is always evaluated to true. Does anyone have any idea how can I achieve the use case explained above?
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Announcing safe customer notifications in Jira Service Management as a building block for compliance and privacy needs At Atlassian, we understand the increasing need to be assured that your data i...
How do I link a request to an item listed in Services? For example request comes in, identify it is for system XYZ, then on the request link it to service XYZ which has already been added in...
Hi, so how can I make an automation that when someone comments in one item That automation can create a comment in an linked item across a project? Don't know if I made it clear, if have any ...
Do internal users need dual Jira licenses? We setup a Jira Service Desk project that will be used for internal staff only. All internal staff have an account and license for Jira. Cur...
I am attempting to distribute software (executable files) to our customers. Does Jira Service Management have the ability to host files (upwards of 300MB) as a distribution mechanism for our...
I need to create a rule that searches for the phrase "Planilha de Carga ES - 17/05", anyone knows what the command is? An exemple: (don't know what the code is)
...electRadioField.value def listField = getFieldById("customfield_11015") if (selectRadioValue == "Yes") { listField.setHidden(false) listField.setRequired(true) } else { listField.setHidden(true) l...
I am trying to figure out if it is possible to populate the Affected Services field in a Change Management request with multiple values that a customer would enter when creating the request. I...
I've been taking a look at the JSU Automation Suite for Jira Workflows app and from the documentation, it seems like it can only be used with a company-managed project. Can it also be used for...
How do I create an automation rule that would transition the status of a ticket if a client makes a comment? I see how to do it for all comments, but I don't want the status changed if an agent...
Hi, community. I have a question about charts. Have just started learning how to work with Jira Service Management. Can't understand, whether there are such things in Jira Service Management SLA as&n...
Hi, I´m trying to create a confluence page using a jira automation. I´ve runned a script that found in a similar post : And get this problems in the automation audit log: If ...
One of our customers has updated the email address, the updated email is shown in the Account information section as well, but the user still receives the email on the old email address. The u...
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