É possível fazer a relação entre quatro campos no jira? Por exemplo: Campo 1 - País Campo 2 - Estado Campo 3 - Cidade Campo 4 - Bairro é possível fazer a relação entre esses 4 campos?
Hi guys, I'm trying to activate a Halp trial. It adds Atlassian Assist into Slack but, when it asks me to connect using slack, it retuns me: Your Halp installation hasn't been complete...
Hey, we’ve added a user to our Service Management project. From the User Management dashboard it seems all correct, but this user can’t access the board. We tried different options: direct l...
Hello, We've started using Atlassian Assist (chat) and I really prefer the Slack integration for this over the previous Jira bot. However, I'm experiencing strange behavior on notifications. ...
Hello ~ What is the definition of "Project Manager" within a JSM Project? If I change a person's role from "Service Desk Team" to "Project Manager" within a JSM Project, the...
Hi! I would like to integrate our provider's Jira instance with our Jira instance. We currently have the integration with Unito but we have presented some problems. Do you know any other alternati...
Over the past few days multiple users are finding our Jira instance unavailable. Is this expected? ;(
Hi, I would like to know if there is a condition to add in a transition that identifies that ONLY when going from X to Y, Y can ONLY pass it to X. Thank you
No puedo editar campos personalizados que fueron creados por otro administrador, necesito agregar campos nuevos y de la misma forma no se me permite
Hi, When a customer is creating a ticket using help desk, the form does not have priority field setting. I could not find where to configure help desk issue create screen. When the ticket is created...
When I go through the steps to change the "Story" to a "Sub-Task" it gives me this error when I click in the "Select Parent Issue" field (just when I click in it, I don't even get a chance to enter a...
Hey there, I have a quick question on how to copy a form from one project to another using automation. The form is submitted using Jira Service Management and I have put...
Dears Kindly I want to check if Jira can provide asset discovery ( remote discovery/ agent discovery )
Hi Is there a common way to managing Email notification each specific user? Or assign specific user to email notification category status change? Want to avoid from every each status changin...
Hi All, I would need help with configuring a JSON in the advanced section of the Automation rule. I have an automation that creates 26 tickets when a certain request type is created...
Is it possible to edit the notification in below red box? Now it shows the “created date” and the “updated date”. I want to add a "running date" to calculate the days from creation. How can I...
Hello, We created a new change request type to fit our needs in managing changes. We would like to trigger a new Change Request ticket through email automation but we are facing an issue that our c...
Hello, I'm trying to get a list of all the tickets that have changed from status A to any other status. However, I want to see the date the status actually changed when Jira displays the resul...
I have set up conversational ticketing between Slack and JSM Cloud. Everything seems to be working but the requestor seeing the ticket replies. This is what I found after I created the ticket through...
Is there any way to add a custom javascript snippet on the landing page in Jira Help Center (customer portal) on Jira Cloud? We have a solution for on-prem system where we built a plugin/app that ca...
Buenas tardes Estimados. Agradeciendo su valioso apoyo. Quisiera poder conectar o integrar mi instancia de Jira Service Management, la cual tiene un determinado dominio y cuenta, con ot...
I'm wondering if there are any plans to allow an accurate representation of an issue which would allow a user to chronologically report an issue using text and images. When viewing issues in th...
Hello, Looking to understand if it is possible to add customers in an organization as watchers of an issue so they receive updates and alerts on the issue ? We have our customers g...
How do you manage a subtask queue within a service ticket?
I am taking over the reporting for someone who left, the only instructions I received was to use this filter (status in (Resolved, Complete, Done, Closed) AND Sprint in (553, 557, 551, 566) ORDER BY ...
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