Hi all! We are facing an unexpected error in Insight. In the search for object section, normally you should be able to insert a text and find all object that contain that text. But in our Jira we ...
Hi, we have had multiple verified email domains but overnight, 2 of them changed their status to 'unverified' The DNS Records didn't change and are still there. How come they are unverified now? T...
Hi! I've been trying to rack my brain around this but don't seem to be able to find a solution. I'm trying to use the Insight REST API (https://insight-javadoc.riada.io/insight-javadoc-8.6/insigh...
How does it serve my form? How does it reflect in other places?
Now that JSM has the ability to create forms, for requests. Can that form be included in the email's that are sent for approval? Either in html of the email, or as an attachment? Looki...
Random comments on my tasks from other people are turning up as blank. If I refresh the page then I can see the comment for a second before it goes blank again. Has anyone else experienced t...
Hi community, I am working on a project, which utilizes Jira's service desk. I am required to make a simple action tool, which helps find any user's information (project roles, system roles, e...
Hello everyone! We are excited to announce that in a soon to be released update to Jira Service Management, Jira Software and Jira Work Management users will be able to view and edit the contents o...
Hi, We have email requests setup in our Service project. I have some employees who after they email in a request to support@x.altassian.net any subsequent responses are not showing up on the ticket...
I made a custom date and time picker field. I want to use it as smart value in email notification. I am using value: {{issue.[fieldname]}} but it shows up as: 2022-06-17T05:00:00.0+0000 ...
I am trying to use {{issue.affectedServices.name}} in automation that sends an email but it shows up blank in email. Automation email: " <strong>New Incident: {{issue.summary}} ...
Hello, What's the most scalable solution to having 20-30 external clients have access to one JIRA system? They can't be allowed to see other clients' tickets and the # of clients in the...
Does anyone have any experience or can recommend a partner which has performed a migration of data from BMC TrackIt On-Premises to Jira Service Management cloud? All we need is data from TrackIt (wh...
Hello, I have a CSV import mapped out in Insight for an object type with the following attributes: -Name -Serial Number -Model -Make -Decommission Date Question: when updating with a CSV impor...
Hey All I have set up the Service management portal for internal users to report issues related to products. I have made the registration open for them. What I noticed is that t...
I have a helpdesk used for logging requests for lab work. We would like to be able to automatically generate a summary PDF with just a couple of fields when the issue is created. This would then be p...
I am looking for a certification for Service Management, the only one I can find is for Cloud. Is there a test for Data Center?
My company has two different groups with wildly different needs: consulting -- fast growing, simple processes, limited add-ons and development -- stable size, complex processes that include a few add...
Hi, On Jira Service Management, I cloned an issue then I shared the result issue within organisation. The problem is that my customer couldn't see the cloned issue. I alread...
Hi there! I'm trying to set an automation that every time user comments with a number it'll trigger another comment on the ticket. Since I use Atlassian Assist, comments from users that are n...
Buenas Hay manera de obtener el listado completos (en fichero csv o xls ) y conocer cual es la organización a la que están asociados. Se que se puede descargar en csv el listado de los ...
I'm creating a project for the company I work for, but it needs asset management and I don't know how to link an incident with insight.
Hi, we are using Jira Service Management for technical product support. First, we had configured it that users must create an Jira account to access it. One of our customers has Jira too (but it is...
What is the best way to track STIGs in Jira Insight? Is it possible to upload entire folder to Insight object? I see that I can upload only a single file right now.
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