Hello I would like my agents to be able to change the Request Type of a ticket from Emailed Request to something else. This does not seem to be something in place today but we have a very new insta...
For over a year, we've been using Jira Service for tickets, which are created through the website or via e-mail. Until two days ago, everything worked fine and e-mails with responses and new request...
So when a customer opens an solicitation via Site, is possible to the customer to see his solicitation, anyone knows if there is anyway to change the coluns that shows his solicitation to p...
Trying to plan out an ITSM build whereby JSM agents would update an insight asset status from the JSM ticket. Presumably using an automation rule. I have followed these instructions: How to u...
So there is a opition as an portal so clients can see how their issues are, like the status and other things, but i don't quite know how to use it, anyone knows if there is any where that I can see h...
Hi, I am trying to cleanup my user list inside a JSM project in Cloud. I see user types as follow: Administrators Project Super Users Project Users Service Desk Customers Service Desk T...
Hi We currently have jira service desk but I am unsure how to configure this to where when a ticket is escalated it no longer becomes a part of level 1 queue but rather to level 2 queue. &nbs...
Want to add a custom field similar to the mandatory resolution field at the time of Issue Resolution. How to do this? I made a custom field and made it 'Required' in the screen 'JIRA Service Desk Re...
Hi Community, have anyone faces an issue, then customers reply to tickets straight from their emails, and their responses inside the ticket contain all of the signatures, pictures, and other...
Hi Community, our customer portal needs to be in the Czech language, so I am editing all texts. I managed to find and edit everything but the sign-up texts after the customer follow-up link ...
After implementing the GDPR strict policy I'm unable to tag a Customer in Issue comments. How can I fix it? Is it possible to disable GDPR strict policy for my projects? Many thanks Rom...
I want to create a service desk that centralizes other service desks, so that without jumping from one service desk to another all the tickets are centralized in one single service desk. Thank you!
Looking at various posts on importing from Web Request URLs. Can anyone direct me in how it could be achieved via, Graph QL API? Or if this is currently possible without the use of a marketpla...
I've had the issue for the past few days where Jira Admin is unable to verify the two TXT records for email domains. I've tried readding to the DNS provider a few times with no luck. Any ideas?
Hi everyone, We are planning on changing the workflow for our existing project. During the transfer to a new workflow, the status' of opened and closed tickets will need to be assigned to those of t...
Greetings, Atlassian recently started to roll out Improved Create Issue Experience feature. Our instance got updated on Monday 11.7.2022 This is how our Create button looked like. To...
Issue where approvers are losing access to Portal requests after approved/declined? Example: Approver Group -> 5 people. 1 approval required. All 5 are "customers" and can view ticket in port...
I have an Insight Object customfield that I would like to filter when creating a request type in JSM Customer Portal. The customfield picks objects from Insight that have an attribute X that is a typ...
I've noticed that the instructions to edit user properties for users in Jira don't seem to work for org admins. I am an org admin, and when I look at other org admins' user profiles under user manage...
After a task is complete. We want the customer to sign with their approval of the task. Is there a way to do that on Jira? Maybe you send an email that they have to sign or maybe another way?
Full error is: Couldn't send request You cannot create this request because you do not have the 'Assign Issues' permission. Please try another request type on the portal. I don't understand the rea...
Issue security level enforced, because ticket creators use the "Share with" option, all employees within their Organization are getting emails of each comment made. They can't see the issue itself of...
Hello, We have our default set to 1,000 but some people still are showing 100. Is there a setting within their JIRA where this can be updated? Thanks,
Hello In my company, we want to be able to send notes to the people who requested a ticket. I thought using the "Reply to customer" section of the ticket would do this but I've had confirmatio...
I am attempting to omit a couple of labels from search and cannot seem to get the labels to function to work properly. My filter is omitting tasks that are not in DashBoardImages or KnownIssues...
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