...8.921+0000","friendly":"2 days ago 10:22","epochMillis":1658215338921},"buildChangeSet":"0c936eba","isLicensedForUse":true,"_links":{"self":"https://***/rest/servicedeskapi/info"}} /rest/s...
Hello! How do you update Service Desk "Request" page to include a column to display the Assignee for a task? I see a way to "Manage Columns", but if type in "assignee" it doesn't pop up or populate....
Good afternoon all!! I have an automation that was working as expected until I added some changes. Let me explain how it was working before first: This rule when an issue was create...
I would like to create services which are specific to one project without them being visible across all projects. Is that possible?
Hello Everyone, Background: My organization has 9 service desk projects. We have created them by department and we populate Jira licensed users with our Microsoft AZURE AD groups that are us...
Estimada comunidad Estoy necesitando poder segmentar los accesos a los proyectos, para que cada cliente pueda ver su proyecto sin tener visibilidad alguna de la existencia de otros que no sean el de...
We are attempting to open a ticket from our internal team, and use the ticket to initiate first contact with a selected customer, however they are not receiving the email notification. When thi...
Hi Guys, We have a helpcenter for a department which has different teams as a different Request Groups, I would like to customise their issue creation notification based on the team, meaning every g...
Our IT admins are trying to view who has 2FA enabled in Jira. Our organization is small so we don't need Access as of right now. We are trying to see which individuals have 2FA enabled if they don't ...
So I have an automation that is activated by a comment, and in the final of it I want to exclude the comment that activated the automation, but it asks for a comment ID, anyone know if there is anoth...
Dear Community, When using JSM, can we have scrolling portal announcements? If yes, how can we get this done? As of now the announcements seems bland!!!! :-) Can we change the font of the A...
Hi i got task to find a way or app to secure when high priority task appear responsible person will be alerted via mobile call until issue status changes. I tried Opsgenie but it isn't working ...
i want to send JQL result as a attached Excel/pdf file to subscription so that receiver of email should not log in into JIRA and just open up excel/pdf file to see result
Hi, I want to configure my Jira Service management (cloud instance) with SFTP, So I can move the file/s from jira ticket to SFTP and vice versa. I found 2-3 plugins in Jira marketplace but It take m...
Hi! I have a bar chart in the AIO reports and now I want to show a trend line on it. As it makes easier from trend line to see the upward or downward trend. Is there anyway of doing it in Jira AIO ...
Hi community, question about object type filtering. As you see in the screenshot, when I filter for "Inventarnummer" the result would be excpected to show all 82 entries, however it is limited to 10...
I added a Paragraph (multiline text field) to my issues. It says the field supports rich text, bold, colored text, etc. but whatever I tried to insert rich text failed. I am trying to set the f...
We have some request types in our portal with Dynamic Forms from Deviniti. When the attachments field is set as required with conditions/validations set, customers are unable to drag and drop files w...
all we really need is a button to submit a request and a form with our custom fields, we have multiple clients who don't need to know about each other.
Hello JIRA community! I would like to ask you, if there is a way, how to set the automation rule when i want to close the tickets which has not been updated within 7 days (thats easy, i know how to ...
Hola a todos ¿Alguien sabe como se pueden eliminar copias de flujos de trabajo? Muchas gracias!
I am having a hard time setting a field value in Automation. I read the following docs but could not get it to work. https://confluence.atlassian.com/automation/advanced-field-editing-using-json-993...
Hello Community, I have a question to which someone I hope will have a solution or advice. - A Jira Service Desk needs to create a series of SubTasks via automation once it is submitted = this work...
I am trying to clear up my long standing JiraSM project, to help with reporting etc. I have found quite a few sub tasks, where the task has been marked as complete but the sub task has not. I would l...
Hello. I am quite new to Jira automation, so excuse my limited knowledge. I am setting up automation for our new hire tickets. These are created from emails sent from our HR tool. I am setting up au...
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