I have a Project which contains multiple user groups and lots of Issue Types. In the Permissions Scheme, all user groups have the ability to "Edit Issues" and this works fine for all Issue Types apar...
We changed the Issue types and workflows on our service project and now it is showing this message when our clients go to the support portal: There’s nothing in this service project yet. Help!? Ni...
Hello, the work team wants to know how we can notify Jira Service Management when they create an incident and notify the person when it is closed, thank you very much, I hope you can help us
We are setting up the Slack and Jira integration via Halp and we had the Integration and Recipe setup correctly and we were able to create tickets from slack channel successfully. However, we run int...
For example Monthly high dusting: Instead of creating one every month I want it to auto create every month same say of the week. Also, others I would like to do would be daily, weekly, monthly...
The Your Work tab not showing waiting on support status once a response is provided to the client and they respond back. In other words, it only appears when it is a new ticket. Responses back to cl...
Before we are using emails to do the service request stuff but since we are now moving to JSM, we have all of those email request that needs to be imported via CSV import to JSM. Now for closed requ...
Hi! We have a custom service for our customers where they can create a request and we can see it as a new email issue. It looks like this|: After this I want to change reporter's e-mail (noreplay...
We use Insight as our asset management tool. I've configured some automation rules that send emails as need. When an email is sent, it contains the object referenced, as well as the icon ...
Hi Community, I have created a "Request Type" and connected some Automation to it. However, depending on the situation, the Automation is not always triggered. Part 1: Request type is use...
Buenos días, se creo una regla para que en los tickets se rellene la fecha de cierre del mismo pero algunas reglas tiraron error me podrían indicar por que ? y si hay manera de arreglarlo y cambiar...
I can create an object with API but I don't find any docu for adding a comment Thanks for helping!
in a project we set it up so that some issues require forms, others do not. The forms are sometimes exported to pdf and sent to customers. if they bring the form back to us with questions i'd like to...
hello I wanted to know if it was possible to add the "organization" item in the statistic type, which would be very useful for reporting purposes for customers.
I'm creating a feedback hub of sorts where user will create ticket and link that ticket to an existing ticket they want to provide feedback to. I've added Linked Issues on the Request Screen and I ...
Hi, In Confluence I'm trying to use a Jira Filter to display a table of the last 7 days of Service Management closed tickets..... by date and by Request type (a custom field). I can get the custom ...
Hi, I am trying to get Jira users of other projects to access a Dashboard I have created for a Jira Service Management Project called IDYOUS I have created the dashboard and the filters to drive it...
How do i give other Jira uses / projects 'read only' access to a Jira Service Management Project ? e.g. so they can browse issues and so that Dashboards work for them (i.e. so they can access t...
Why doesn't a Jira Service Management project have the 'Issues' search feature like other projects ? How do I write queries and filters against a Service Desk project ?
Hi Team, I am new to the community and I am trying to confirm some of my understanding of JIRA. Could you please correct me or confirm the below points? SLA’s SLAs can only be set up for a projec...
I spend a lot of time opening the tickets not in current sprint just to check progress of ticket in description only to find out a developer is still working on technical discovery or I was waiting f...
There are times you can get overwhelmed with too many tickets. when do you not make a jira ticket ? and where do you store the idea for future review ?
I just have my internal form with the API ready, So I just need to integrate that thing with the JIRA customize form So that I can get dynamic values from our own database and can help us to integrat...
I found this add on to accommodate our need for 3 levels of categorization on tickets. It's great, easy to use. Custom Field Suite - Powerful custom field types for Jira by&...
Hello Team....I am exporting a monthly filter to excel to see how many tickets per month and how long it took to resolve them. Unfortunately Jira sees the "time to resolve" as how much time was left ...
User | Count |
---|---|
18 | |
17 | |
16 | |
15 | |
10 | |
10 |
Subject | Author | Posted |
---|---|---|
yesterday | ||
yesterday | ||
yesterday | ||
yesterday | ||
yesterday |