I have the following ticket structure and want to post a comment on the SD ticket when the story in the project is transitioned to specific statuses. The epic is linked to the SD ticket and story but...
I want to convert a spreadsheet from excel to Jira but I don't know how
When you want to import an excels file, I can map all the fields, but it doesn't give me the option to request type. The issue is created but that field is empty for me. It already adds it to the cre...
I need to know how long the ticket was stuck in each of my project statuses. Example: From Open to In Progress how much time has passed between them.
I added a user to my KSM board. She can create, see, work on, and resolve issues. But she cannot see the Kanban view (which is ammaaaaazing) and she can also not @Tag other users in the ticket c...
Hello, How many rules can I create within a SINGLE project? What is the limit? Is there a way to exceed a limit?
Hi all, I am a new Jira admin and while working with a project admin, I noticed a difference in our 'More Fields' area. I am an org and site admin but had no particular role in this project. Withou...
Error Message 1 customer couldn't be added We couldn’t add the following customers: sampleemail@gmail.com (Sign-up is currently unavailable) Please check the email addresses and try again ...
Saludos cordiales, ayuda SOS con la administración de usuarios y clientes Acabo de crear mi cuenta, estaba probando algunas cuestiones. Cree unos usuarios clientes, pero revisando para mantener la ...
I need to add a link that is from a Confluence document (this will work as document template or another form) so the customer can download it, then fill it, and at last attach it in the form from Jir...
Hi, we've created a new Jira cloud project and there are some necessary fields that we want to include as mandatory, but the only "required" options that we've been able to use is either making a fie...
hi there, I am wondering if we can have more than one service portal. I'd like to have a portal per business unit so they know where to go for logging the appropriate requests. Thanks, Valentin
OK, it looks like I have done something wrong with my customer self-registration. Currently, when customers self-register for our portal, it also registers them in my "users" section. Of course, afte...
I am trying to customize my right hand panel under Issue View. Under the main context fields I know I can add in SLA, and there is a tab for Details and even More Fields, but how can I customize a ne...
I have a transition screen with a field that exits only in a transition screen and now I have to make it required. How can I do that? thanks!
Hi, I am doing the CSV export of issues in the Jira server 6.4.14 version where I am not able to see the CSV export option, but I can see the excel export option, and also when I export the ...
How create table from Post-function? My code no work import com.atlassian.jira.component.ComponentAccessor; customFieldManager = ComponentAccessor.getCustomFieldManager(); def customFiel...
Hello there. I have an question. How effectively can i make this automation? I have custom fields (checkboxes) with the list of branches, which are similar to this: Checkboxes: - example.cz - ex...
Hi all I would like to share documentation with customers who can open requests for our product service. I am able to create a shortcut and correctly view the link placed in the shortcut but I woul...
Hello, I have a strange problem. In one of our new projects in JSM a rule is triggered when comments are added. E.g. When status is Waiting For Customer and a customer adds a comment, the rule sets...
I have a query of subtasks (filtered on IssueType). I want to include the Parent Issue's Key in the query (and it should be present when I export to Excel). I have thought of two options (ne...
Hi, I'm struggling to understand logic behind this particular reporting that is built into JIRA. I did not find any useful details so far, i hope someone can help here, i believe solution is simpl...
Hi, I having trouble to upload screenshots to issues in jira service management. I don't get any error message. It's only showing the name of the picture with ! at the beginning and the end. At the s...
According to the screenshot, I want to set a fuzzy filter to search the issues which the field "Release Tag" starts with"m-release-20220627", so that no matter it's “m-release-20220627-rc8” or “m-rel...
Hi Experts, Jira Service desk customer need to view all tickets status in customer portal. Customer don’t have Jira access. Is it possible to provide access for view ticket status who created...
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