Hey community! Is there an option to create/modify SLA in Jira SM using API? I am researching an option, because we want to avoid human errors during routine operations. EG, when adding a new ...
We have request type and multiple domain customers and from that I have a request type which is specific to one domain customer. So, Now I want to restrict that request type to be hidden to all of th...
Hi, I'm Ruzan and I need your help. Our customers can send us e-mail, which automatically becomes a ticket. We want to switch off this function and direct the customers to use Atlassian platform. ...
We have a simple script that updates the Organizations field using a WEB HTTP POST to the API from ScriptRunner. Looking for a way to prevent this update from firing Listeners. Can do t...
I have a custom field of type Date Time Picker, called Maintenance Date. This field is nothing more than the date of a scheduled maintenance. I wanted to create an automation so that a reminder email...
Can we have a field in edit/view screen and request type form with edit access limited or restricted to people who have access to Jira Service Desk but it should not allow an customer to edit it once...
Hi Really hope someone can help, I've managed to get the first part of the condition to work (as passed in the audit log) but for some reason its not assigning to the specific user? I...
Hello everyone! We are excited to release a new capability on Jira Service Management which will enable project admins to add links to external resources on their Portal. The external resou...
Does anyone know if I have a form on JSM that I use for test cases design, then If the test didn't pass for example on firefox, I want to put a button beside the test case to report the bug including...
Hi, I was looking into other support tickets about Insights data migration but most of the cases were Server to Cloud. I would like to ask if there is a optimal Insights data migration path from Clo...
Story: Internal and external customers should be able to post service requests via the Jira service management service portal. The external customers are only allowed to see and use a subset of all ...
Hi, I'm trying to create new automation based on Portal groups, that will change Request participants when a new issue is created. There is an option to do this? Thanks in a...
Hi All, I am using jira cloud. I am able to create a working app using the connect app. When i click the app link it redirects the page to the url which i have specified in the atlassian-connect fi...
Hi All. I have 2 projects which have the same fields. I want to autofill a few fields when I link one issue to the other. How would I go about achieving that with Automation? Your assista...
I am using a Team-Managed Kanban Project. Hi I am trying to use automation to update a people field based on the values from other people fields. I have three fields: "Assignee" (...
Hi Can you please let me know if anyone copied service management project from one hosted instance to another hosted jira instance. What is the process you have followed. Thanks Abe
There are two steps to downgrade from Jira Service Management Standard to Jira Service Management Free. The process will take about five minutes to complete. 1. Remove agents so you have n...
Hello, I have a question as a leader and administrator of one of the Jira sites, I would like to know if I can enable two-step verification for Jira for all my employees automatically. Thank you ver...
We would like to create an external facing client portal where external customers can create tickets and also modify or close tickets created by our internal client service team. Is this possible? Ca...
I am looking to get some automation set up that will take the reporter and add them to the customer list; then take the email of the reporter and update the customer field User's Email Address and se...
I want ot create a variable and the smart value must contain the ID of one attribute from an object in Insight. How can I get that value and how can I put it in the smartvalue?
I want to set up two Projects in my Service Desk - one that would be client-facing via the Portal and one that would only be internal facing. How can I do that?
Apologies if this has already been answered but I can't find it. Is it possible to have different pricing tiers in the same Cloud account? Can I have Confluence and JSM on Standard, but Jira Softwar...
Hello Everyone! I would like everyone's thought on how we can add a display message on the customer portal for a date field. while creating an issue from customer portal if the reporter is selectin...
I have been invited to my team's Jira board and the link appears in my home page but when I try to enter the board i get an error message that my account is inactive and the admin has to activate me....
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