When working with Automation, it’s common that when working with a Service Management project we encounter a problem that needs to be resolved in a non conventional way. Today I’m here to sho...
When we use the Outlook plugin "Send to issue" option and select an issue, we can see the Asignee field and modify it at the time if we want. When we are using the plugin to "Create Issue", however,...
Hi Is there any magic JQL to find out the time a ticket breached it's SLA? I am keen to understand what windows of time we are missing SLA Thanks J
I can see how to delete issues coming in form specific "Reporters". But I cannot find how to auto-delete issues addressed to certain email addresses. I need this to eliminate issues sent to groups.&n...
good morning I have a field called in review, when other users are going to assign a user to be able to assign a reviewer of the issue, a lock appears which does not let them see the emails of the p...
After creating and issue, we need to fill in the details there is an option called "category" When I click I receive the message No matches found. But I cannot find anywhere this option in order to ...
Hello, everyone, I have a project where fields from Jira tickets have to be exported to Excel in order to forward this data to financial accounting. It would now be important to somehow mark the tic...
Olá, tenho uma dúvida sobre um usuário desativado no Jira. Este usuário é o criador de algumas solicitações em um board. E o mesmo usuário tem uma conta atual com e-mail atualizado. Gostaria d...
Hello, Is it possible to add in the Customers' requests list other fields than the "default" ones? Regards, Mihai
How do I set up automatic reply with a generated ticket number that will be sent to the customer? How do I set a picture for a n organization? Are there extra costs to using the knowledge base (Con...
Case: Team A uses Jira (id@teamA.com) and Team B uses another subscription of Jira (id@teamB.com) Is there a way to integrate the Jira instance of Team B within the Jira Service Desk instance tha...
We have some products with their own attributes in jira insight. Every object has a warranty date with an end. And another attribute that is a label with: "Valid warranty" "Ended warranty"...
Hi Is there a possibility to disable the auto-fill with the current user in "Raise this request on behalf of", when a new Request is created?
Hi there I've quite the opposite problem of https://community.atlassian.com/t5/Jira-Service-Management/How-to-manage-custom-fields-between-the-Customer-Portal-Screen/qaq-p/1742381 While havi...
Hi Everyone, We currently have about 700 users in our azure active directory (cloud) this is going to double in the next few months. We want to sync all users as "customers" to JSD and have their dev...
Hi. I'm new to Jira service management, and I'm using the HRSM template. As a complete novice, it's taken me a while to work out how to tailor the forms and requests to my company's needs, but I'm st...
Hi Community, I have a field called Organisation and I'm looking to create an automation that sets the field to a value based on their domain when the issue is created. For example if their d...
Hi, I was just wondering how you guys deal with the following: We have a lot of 'generic' users that now use a Service Management license and are meanly used to assign a ticket to a team. Th...
When submitting a form via a portal request the pdf of the form has the wrong time zone as the submitted date. UTC The time zone in the Jira General config is correct. GMT+10 Is there another setti...
Hi I am looking for feedback from the community on incident communication, it will really help me if you can fill in the survey below. Please feel free to provide your comments here as well https:...
This started when our request form maintenance view was updated, the instructions were not showing. Anyone experiencing this too?
Hi Community, I want only Created by Me in this dropdown in the Service Desk portal. How do I do that? Additionally, can this filter be customised to specific ind...
There are two projects. When an issue is created in project A, I want to set up Automation so that the issue is duplicated to project B, and when the status or person in charge of the duplicated...
Hi there, I thought I could just use a condition on the workflow transition to check this, but alas I can't see a way. I have a workflow that goes from Manager to Capex Approval. If the Repor...
Hi, occasionally I transition a large number of tickets, but don't want to watch them (but do want to watch others which I am managing individually). Ideally, I would want to disable (ie. toggle) wat...
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