Hi, I was just wondering how you guys deal with the following: We have a lot of 'generic' users that now use a Service Management license and are meanly used to assign a ticket to a team. Th...
When submitting a form via a portal request the pdf of the form has the wrong time zone as the submitted date. UTC The time zone in the Jira General config is correct. GMT+10 Is there another setti...
Hi I am looking for feedback from the community on incident communication, it will really help me if you can fill in the survey below. Please feel free to provide your comments here as well https:...
This started when our request form maintenance view was updated, the instructions were not showing. Anyone experiencing this too?
Hi Community, I want only Created by Me in this dropdown in the Service Desk portal. How do I do that? Additionally, can this filter be customised to specific ind...
There are two projects. When an issue is created in project A, I want to set up Automation so that the issue is duplicated to project B, and when the status or person in charge of the duplicated...
Hi there, I thought I could just use a condition on the workflow transition to check this, but alas I can't see a way. I have a workflow that goes from Manager to Capex Approval. If the Repor...
Hi, occasionally I transition a large number of tickets, but don't want to watch them (but do want to watch others which I am managing individually). Ideally, I would want to disable (ie. toggle) wat...
We are trying to create automation to share a ticket with an "Organization" at the time the ticket is created (using the "Shared with" field). The "Organization" the ticket is shared with depends on ...
Can a requester of a ticket be an approver of the request or ticket?
I can log in to desktop browser software just fine but the same credentials are not working with the mobile app "Jira Cloud by Atlassian" A screen flashes that says it could not log me in and takes m...
These are internal confluence user accounts that are showing up on the customer list for a service project. They are not listed under "People" in project settings or "Portal Customers" in Atlassian a...
Hello, I think I might have a tough one. I use JIRA Service Desk to collect tickets from other departments, those are then cloned and added to another board(lets call this Board B). When peo...
Seeing an error with the Development details that normally shows on the face of the ticket in the board or in an issue search. Not sure how to resolve it.
I know I can add a template if I create a custom field (paragraph type) and set the default value. But what I need to know if there is a way the user that is going to use this field cannot delete any...
Hello, I have 3 questions about the portal: 1. Is there a way to translate the help articles stored in the portal? 2. I created a category in the project's knowledge base and put a help article the...
I noticed that the embeddable widget for Jira Service Desk asks that you make all requests public or the portal public. We are interested in using the widget internally and cannot open our k...
Hello, I stopped receiving email notifications yesterday and haven't received anything since. Can you please check if my email address is blocked on your system and unblock it if necessary? Thank ...
Hello everybody, We have bought a specific number of licenses 100 for our JSM Data Center and i have several questions: 1. These 100 are the number of agents that can be active at one moment of tim...
Hi Team, I would like to put a validator at the time of issue creation, I want to validate that the requester is not the approver on the create screen before allowing the users to create the issue. ...
Hello all, Scratching my head... We have our domains as objects in Insight. They have a Date field for the expiry of the domain. We want an email alert or a ticket created (Could just email our help...
In my HR JSM Cloud project, an automation rule creates multiple linked issues in IT JSM Cloud project. At least 3 insight custom fields are copied to IT linked issues. (Employee) Name, New Departmen...
Hi, can you please assist? I am successful in adding general requests and tickets created. I have noticed that I cannot set the Request Type with my calls. Endpoint: /rest/api/2/is...
Is there a configuration or setting I can change to make Organizations show on drop downs? This applies on every screen. (Create Issue, Issue details, etc.)
We've recently started using Jira Cloud Service Management to run our helpdesk. I am using the Teams and Outlook add-ins so that when users send a Teams or email message I can convert it to a helpdes...
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