Hello, My company is using the Jira Service Management 4.15.0. The license holder's email address is not accessible anymore. As a jira admin, is there any way for me to change the email address th...
Hi, I am struggling to find the correct answer so here goes. What I have: - Jira servicedesk management (Cloud) - 500 Customers on my product - 74 users on my account which includes other product...
Hi, I am accessing the Tempo Plan Times in an automation via Web Response. Now I would like to know how to make a loop through the individual planed packages via the Jira automations. To get the ids...
Hi, I'll try and make this as concise as possible. We have 2 service management projects and the second was created using the original as a template, so inherited all the settings and configuration...
Hi there, When an Agent hits create and chooses an issue to create "Problem" for example, Organisations is always a field at the bottom of the Create Issue screen. When I go in a check the fields i...
Hi All How can I get a Field Value after issue has been Created to my own field e.g. If Issue is Created with Severity 1. How can I assign this 1 to my own custom defined field & then use it in ...
One of my instances has a project for creating projects. That is, once an issue gets to a certain status in the project, an automation is triggered that creates a project via JSON, with the name and ...
Hello Community, I appreciate your valuable support. I have a Jira Service Management Cloud Instance. In the customer portal, the "share with" field does not allow you to crea...
Hi folks, For user intake request forms, I created multiple customer field I'm changing the labels of those field to get more control on what exact data I'm expecting from user. This also allows...
Dear Team we are using Jira Service Management (server) and have multiple projects running simultaneously. each project require different outgoing email addresses for notification. is there a setup ...
How does this work when you CLONE and issue.. The person who clones is different than the originator of the ticket.. how do I get the NEW CLONED ticket to have the person that cloned it as t...
Files attached to the issue won't open. Only images attached are able to open, while .pdf, .docx, .xlxs will not open. The screen becomes dark blue and the file wont open. Is this a thing happening...
Dear support, As we are preparing the Jira for our customer service, the following are some of the requirements that we would like to configure. May I know is it possible to do it in Jira, if ...
This one is kinda weird. I have a user who was somehow logging in with a different account, but it's the same email address. They had been added as participants on tickets with either account, so som...
We have an automation rule which triggers on issue creation. When issues are created from the Outlook add-in, the issue is evaluated and sometimes the issue qualifies and sometimes it doesn't (even w...
Hi everyone, I looked through the other threads similar to this issue but i'm not seeing much about what we are experiencing. We've been using JSM for a few weeks, and i'm learning that...
Reading this article: https://support.atlassian.com/migration/docs/migrate-jira-service-management-customers/ One outstanding question I have is about the password being migrated. &nbs...
Hi guys! expected result: In Jira Service Management I want to allocate internal users into organisations so that each internal user can see and edit tickets that belong only to their organisation...
I am an admin for JIRA and one Service Project that I own. Ever since I set up some automation rules for my project, i've been getting automated emails that issues were created on other projects that...
I want to search for an exact phrase in JQL "New Store". If given the following: CM-18 test automation3 store new CM-30 New Store - Test/1111/Zone99 - Create Store/Company in CP I want to only ge...
I have set up two different emails in automation. Only one of the users receives the email The audit log is ok The email work correctly, I have checked in spam folder and I disabled all t...
My company has been looking into way to cleanup our Jira instance. We are currently at 70+ software projects and 5 service desk projects. One of the ideas that is always brought up is to move all of ...
looking for a ICT assst management software
Hi, im looking to see how i can report on WHEN a ticket breached its SLA. I cant find any fields that populate when the breach actually occurred. Only if it has / hasnt or how long is rem...
i would like to edit the filter name
User | Count |
---|---|
30 | |
27 | |
17 | |
14 | |
11 | |
9 |
Subject | Author | Posted |
---|---|---|
4 hours ago | ||
5 hours ago | ||
5 hours ago | ||
5 hours ago | ||
5 hours ago |