We have a service desk project shared by two teams with their separate queues. Currently the assignee dropdown shows all team members regardless. Is there a way to limit the list of assignees based o...
Hello, Our users seem to be facing an issue where attachments they're uploading are not saving. They go back in later, the attachment isn't there and there's no history of it being atta...
We recently noticed random survey ratings coming through for almost every issue that was resolved or our customers. This includes tickets I created with 2 different test users on different mail serv...
A user opens a ticket. How can add an Informative document to the form so that the user can use the information to fill up the request form? Thank you in advance,
I have Jira v8.20.1 hosted on a Windows server. I am using Edge browser (but have the same result in Chrome) and have a problem attaching files using either drag or browse. I have success with a...
Is it possible to preset Jira to reload the start page after opening a ticket?
Hi Team, I am very new to Jira Service Management (JSM), and I wanted to know how to create Tabs in "Forms". I am raising this support ticket after researching. Please guide me how to do it, really ...
Hi, I came to know from Customizing Jira Service Management permissions | Administering Jira applications Data Center and Server 9.2 | Atlassian Documentation that SLA is a Mandatory permission...
Hi, I have been trying to set up two factor authentication into our JIRA Service Management Datacenter instance with the JIRA Mobile App, but have not had much success. I can successfully access eve...
Hello, I am trying to set up a workflow to where the resolution options are different depending if the ticket is going to status 'Closed without Work' or 'Done'. Is that doable?
Hi, I have set a Default Security Level for Issues for a Project which has a maintenance email address (which is also part of the Service Desk Team), and the Service Desk Team has permissions to vie...
Hi Community. We have a new Jira Service Project in Coud which registers tickets by e-mail requests. My current concern is how to make it scalable. According to old ticket you can make alia...
Hi, I created a Automation for sending a message in a Team. Everything works. But I need to change the message. I need to fill in custom fields. But I havn't figured out how I have to addre...
Unable to customize the Jira Service management portals' look and feel. I'm not able to change the background or see any customizable options though I'm JIRA admin
Hi, in servicedesk customer portal the customer only see his own created request and not all requests from his organisation. With wich configuration I can change this that the customer can see all ...
We want to use Opsgenie, to page different team members whenever we have a P1-Critical Incident. To achieve this we need to activate 'Alerts' under the feature and 'responder alerts' under Incident m...
Hi All, In my project I have 3 parties and I want each party to only be able see ticket shared with the relavant party. What happens is that each party is able to see all tickets in the project. Ho...
Hi there, I'm very new to this, so sorry if this is a stupid question. Does Jira automatically group support tickets filed with the same email address? If so, does it push the ticket back to the end ...
Hello community, We are preparing migration of the JSM 3.5.0 to 4.20.12. We have several custom plugins and one of them adds custom portal. This custom portal uses ServiceDesk.Templates.Customer.Lay...
Team I have set the rule for automation - ticket assign to Region - Location - Assignee. In UAT it tested successfully. But after moving to prod rule has been interfering other rule. F...
We found attachments with sensitive information and would like to know if deleted, where does it end up to purge completely.
Como puedo establecer la asignación automática de agentes en base a las solicitudes recibidas.
I am unable to structure assets according to my preferred schema when doing import through discovery. On the other hand I can do the same if I do the csv import. Eg if I want to classify laptops, des...
We are moving away from Zendesk to Jira, currently we have 3 groups of agent which are IT Help, DevOps and Data. I'm trying to set up one main Customer portal and if the request comes to the queue, ...
People without a JIRA license are able to create a ticket through the portal but then can not view the ticket through said portal. So they're unable to reply to it etc etc. It's asking them to sign u...
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