Hi. When resolving Incidents i want certain fields to become Mandatory. But i only want these to be mandatory for P1 or P2 priority incidents and at the resolution stage. I cant ...
When trying to download attached files from the portal, one has to download each file separately, which is quite a tedious process if there's a lot of files.
Hello In my project I have a status called Pending Close, in which the assumption will be a state of approval in which the client, when choosing the green button of the email notification, the...
We are interested in getting to know more about the Feature Lab "Find similar requests" feature - Is there any more documentation available apart from the KB page Find similar requests | Ji...
Hi all, is it possible to see Objects in Insight, that are linked to me as user, but without permission to see every object. What I mean is, if there is a way, maybe with an additional Plugin to se...
Hi, I'm wondering if anyone can help me . I'm trying to see if I can create an automation rule to link issues together based on a value in one of the custom fields. The custom field contains a uniq...
We have just created some new users within Jira Service Management to process tickets within a specific project which we have been using successfully for the last six months. I have simply duplicated...
I am planning to use the asset management tool in our organization.. Could see that it is available from Premium or Enterprise license. However could not see how many devices it support if we purchas...
In addition, we are using Simple Issue Language (SIL) to configure this transition, using a validator script. and we're receiving the following error with our script (See 2) : (1) Script Example if...
Hello, My company is using the Jira Service Management 4.15.0. The license holder's email address is not accessible anymore. As a jira admin, is there any way for me to change the email address th...
Hi, I am struggling to find the correct answer so here goes. What I have: - Jira servicedesk management (Cloud) - 500 Customers on my product - 74 users on my account which includes other product...
Hi, I am accessing the Tempo Plan Times in an automation via Web Response. Now I would like to know how to make a loop through the individual planed packages via the Jira automations. To get the ids...
Hi, I'll try and make this as concise as possible. We have 2 service management projects and the second was created using the original as a template, so inherited all the settings and configuration...
Hi there, When an Agent hits create and chooses an issue to create "Problem" for example, Organisations is always a field at the bottom of the Create Issue screen. When I go in a check the fields i...
Hi All How can I get a Field Value after issue has been Created to my own field e.g. If Issue is Created with Severity 1. How can I assign this 1 to my own custom defined field & then use it in ...
One of my instances has a project for creating projects. That is, once an issue gets to a certain status in the project, an automation is triggered that creates a project via JSON, with the name and ...
Hello Community, I appreciate your valuable support. I have a Jira Service Management Cloud Instance. In the customer portal, the "share with" field does not allow you to crea...
Hi folks, For user intake request forms, I created multiple customer field I'm changing the labels of those field to get more control on what exact data I'm expecting from user. This also allows...
Dear Team we are using Jira Service Management (server) and have multiple projects running simultaneously. each project require different outgoing email addresses for notification. is there a setup ...
How does this work when you CLONE and issue.. The person who clones is different than the originator of the ticket.. how do I get the NEW CLONED ticket to have the person that cloned it as t...
Files attached to the issue won't open. Only images attached are able to open, while .pdf, .docx, .xlxs will not open. The screen becomes dark blue and the file wont open. Is this a thing happening...
Dear support, As we are preparing the Jira for our customer service, the following are some of the requirements that we would like to configure. May I know is it possible to do it in Jira, if ...
This one is kinda weird. I have a user who was somehow logging in with a different account, but it's the same email address. They had been added as participants on tickets with either account, so som...
We have an automation rule which triggers on issue creation. When issues are created from the Outlook add-in, the issue is evaluated and sometimes the issue qualifies and sometimes it doesn't (even w...
Hi everyone, I looked through the other threads similar to this issue but i'm not seeing much about what we are experiencing. We've been using JSM for a few weeks, and i'm learning that...
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