Hello community, I am searching for options to to customize the Help Center Portal for customers on Cloud. We are using extensive amount of JSM project and I am looking for the way how to reg...
Using this I was able to set up an approval flow where a user creates a ticket in Slack, adds approvers from the Portal, and it automatically sends a notification (via the Assist app) to the App...
I had to change the filter owner for me to make some changes in collums. Is there any way to do this kind of modification without changing the filter owner?
Dear All, Has anyone in the community ever done a comparative analysis of JSM with Freshdesk ? If yes would you be able to share some pointers. Context - One of our customers is using Freshde...
We have two groups of customers, those in leadership roles and those that are independent contributors. When we give these groups comment permission, they can only add internal comments. ...
Hi I'm starting to use the approvers group against services, so users in that group get notified for change requests against that service. The workflow is looking at Services Approvers i...
I have setup stakeholders in Opsgeine but when I create an incident and add the service it does not copy the stakeholders from Opsgeine to JIRA service project.
I have automation that automatically creates an incident and adds tasks. I wanted to dynamically create a new teams group per incident automatically. I can send the message to a pre-defined Mic...
Hello, I'm working on setting up a JWT set field rule that uses a parser regex expression to pull a value from issue.description and set a custom text field the pulled value on issue create. When usi...
Hi, Is there a way to log automation rules executions in the ticket history, to know which automation was executed (we already have a long list of automations)? Thanks in advance
is it possible to create a development ticket when changing the status from something like "OPEN" to "TO DEVELOPMENT"
Привет. Как можно изменить дату создания задачи? Допустим я создала задачу 10 октября, но мне нужно изменить ее на 8 октября?
In my company we use forms to calculate productivity, whe have forms for D+1, D+2... but when a person needs to fill a form in the same day it is not accounted because the 2 forms has the same name.&...
Hi All, I am trying to use the Jira automation to edit a multi user picker field. We use Jira Service management and what I would like to do when an issue is updated by a certain member, then a spec...
Anyone who knows how often outgoing emails are sent from Jira SM Cloud? That is - if something "trigged" an email from Customer Notifications or Autmation is it sent immediately or are emails sent w...
Hi, Been trying to figure this out and tried reading the various different posts and guides but can't seem to get this working so sending up a flare :) My use case is - I have a number of affected...
Is it possible to export 500 open Jira service management tickets to an Excel or Google spreadsheet?
While clicking on some filed. eg : Yes or no. if we are click on Yes some addidtional field need to came up in below of this field.( For eg: Required backup. fields Yes/No. If we are click on Yes the...
Hi, I'm working on a project aiming to produce a material request form for the users, at the time I write this post, the form is pretty simple with just a list containing multiple checkboxes "Dell P...
We have recently been cut off from emails from O365 due to basic auth being shut down and now requiring OAuth enabled. I'm trying to add an already generated domain wildcard cert directly in...
Hello - Using Dashboard Hub which uses JQL queries - I want to create the total amount of active or 'To Do' tickets right now today or this month, and does not matter when it was created and is assig...
Hi, i have case , i make approval in workflow however i have constrained to add user approval example in picture i send : waiting for approval(IT Manager) add 1 user (IT Manager Only) bu...
I've googled this but not found any actual info other than older posts, but is there a way to change the SLA for issues already resolved? Scenario: We have a number of issues that has been han...
Olá! Boa tarde. Gostaria de saber se tem como abrir vários chamados de uma vez só no JIRA, eu trabalho na empresa pagseguro e preciso abrir 900 chamados com dados do excel, tem como fazer algo assim?...
I'd like to create an item on JSM HR Project as a link to JWM HR Projecto, in my case the projcet template is RECRUITMENT. I mean, the idea is to have only one place for customer request all kind of ...
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