...f I delete those users from Jira, is it really true that they can't recreate a portal user at all? (a Jira Service Desk user) Is there a correct strategy, such as adding those customers to a group in J...
Hello Everyone, I have a question regarding 'Search for issues' Filters. Is it possible to create a filter that allows me to only view tickets that have @current user within the comments ...
Customers are being sent the internal issue link instead of the portal issue link. They are going to the link and being told they do not have access to the issue. This is after a greenfield migratio...
It is possible to delete the requests and restore the reference number. I have created a new project and to verify that the flows and configurations work correctly I have created test requests...
I would like to update customer data using Jira API. Does anyone know how? Thanks, Hung
Atlassian Stickers: From where I can get Atlassian stickers online ?
Hi Jira Community, I am trying to export a list of issues from a filter to .csv but the Original Estimate value is mis-stated on the export file. In each case, the exported estimate is three t...
JSM-DC: Which is the best App for survey in "Project type: Business"?
Hola, quiero saber si es posible copiar la estructura base de un proyecto (flujos de trabajo, condiciones, validaciones, etc.), sin datos, es decir, sin tickets, solo la estructura del mismo. saludos
Dear Community, I created an Object type Employee in Assests (was Insight some days ago :-)) In this Object type, I want to add the Jira account ID Before I was making an export of all Jira users ...
We have a custom field called squad which is label type field, it has number of values. we would like to know exactly when those got created and who created it. is it possible? Let say the squad fie...
Hello, I have configured identity providers in OpenID Connect for JSM。Then I test my configuration, Next to the login option I just added, right-click Actions > Test s...
Hello, im using jira service management and app for ms teams HELPDESK. I want to ask its posible to translate few things in aplication. text " Welcome! You can raise a request for XXXXXXX us...
I am checking the Jira Service Management (JSM) tool. I was trying to get back Jira's issue data into elastic search. I integrated it with enterprise search to get Jira data. I am using private IP on...
Good day, We would like to edit the content of the emails when a ticket has been opened, or when has been closed, or when is pending...where in the administration menu we can go to do ...
I picked up an issue today where service requests with approval don't complete automatically when they get declined via email, the process works when you decline it via the service desk project, shou...
I have setup a Automation for status change and what i found is if the Assignee chases a issue it changes the status. For example, status is currently set to Waiting for Customer, A...
Hello, We need test environment to work on Jira. We have an admin team of 4 people. Is there a test environment for us to test the free Jira? We don't want to make any changes to the live Jira.
Hey, I want to send emails to all the users who are currently in a Role, like Service Desk Agent. is it possible from automation? any smart value?
Hello Community, Im working on a SLA Breach automation, the basic version of it works, but I want to extend it with som additional rules. Case: We have as of now 8-9 SLA customers, I want...
I would like to set automation in Jira - for cases, when some task is more then 2 days "In review" status and there is no respons from assigned person. The action should be, the issue automaticaly tr...
Problem : When jira users are trying to reach the task by the link from Jira notifications (when someone is mentioned in the task's comment) they can't , seems it's not enough rights, they are ...
Hi, I would appreciate help on: 1. How can I restrict a group of users to view only to specific issue types, and enable other groups to view edit the same issue type? 2. Assuming this is possible,...
Dear all! Within my company we are wondering if it is possible to make attachment that we can send with the reaction on a issue. As example: We have a question of a costumer and we need to do some c...
Testing board and test coverage stuffs are not loading - Just we get the response to contact jira support - what is happeing?
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