How do I create a dashboard that has all issues my and team have created. I want to see the status of all that was created and where they are in the process. Is this possible? I am ...
Does anyone know of an add-on that would allow for this? People are ignoring bandwidth and JIRA doesn't seem to have a great way of automatically enforcing it?
Hey fellow Atlassians! For the project I'm working on right now I want for multiple portals to be connected to one service desk project, making a centralised place for issues from mult...
Hello Everyone, we have created this custom field (User picker) and added it to one of our JSM forms. However it is not suggesting/finding all of our user from the org - it is only showing some admin...
We use Jira Service Management to process requests sent to us by customers via our support@ email account. These customers have no accounts; they most probably don't even know about the existance of ...
Is there any product on Atlassian (DC) that could provide an audit trail to capture all the changes that happened on the configuration, fields values .. ets E.g. Are changes to an incident's...
I have configured Customer Satisfaction survey & Post function to set resolution to "Done" but still the Survey email is not sent .
Hello We are noobs that just started using JSM and would like to setup a CMDB using Services and their related Assets. The article How services work with Assets in Jira Service Management ...
We are currently testing MS Teams integrations. We are starting to test Assist but also noticed an older app called ChatOps, but what are the differences between the two? Any ideas? Cheers!
Hi, i did setup an email from our domain, but it can't create the ticket, and this is the error: Found 1 unprocessed message(s) in the imaps folder. Cannot create issue due to invalid lice...
Hi, How to Delete Field Configuration Schema from JSM. Please help me out that i want to delete "Field Configuration Schema" from JSM. i did not see any kind of Delete option overdere. Find the be...
Hello everyone! I want to put more information near the "view issue" button, but I'm unable to edit it via JIRA. Is there any way to do it? I can't find information to do so. Thank you in advance!
Hi, I would need some help (or idea) on how we can achieve this in Jira. Background: 1. We run multiple independent projects across various groups/units. 2. Each project as we struct...
hi team, status: waiting for customer response transit to waiting for support. Waiting for Customer Response. how to transit "Waiting for support" back once a customer comments on a ticket t...
I'm new to JIRA development and having trouble when move issues from one project space to another. I used Automation rule to do that but it is not fully copy the whole issue data to clone space. I wa...
Currently I have built a workflow that I am having trouble with getting the status's to display in a order that I want. As each status has been setup with the permissions "Allow all statuses t...
Hello there! I'm Tony, a Designer at Atlassian. I'm interested in talking to Jira Software Cloud users about how they manage requests (intake) today. What will this involve? 1 hour session...
Hi there, I want to put into a query for a lookupobjects call a limiter to only return records that were updated within the last 4 hours. So I have this for example ObjectType = Laptops and "Name"...
Hello, we have just started to use Insight (Assets) however currently now to access Insight you need to have a JSM license. We want to provide some of our users read only access to some of ...
Is there a custom field for email? Instead user picker must be email address.
Hello I had some insight custom fields and worked very well but after upgrading plugin insight to asset in portal JSD I cant use asset custom field (don't show objects) Who can help me ? &nb...
Hi There, there a way to setup Jira to allow registered customer to open ticket only by portal, that they could reply also by mail but first submission must be done via portal form in order to compi...
Buenas tardes ¿Podría decirnos si jira está presentando fracasos? Hoy, 18 de noviembre, se está evidenciando un incidente en el que nos está afectando la recepción de tickets generados por el client...
Is there a way to show hours spent to close each item not counting paused time?
Hi, I have a question regarding the feedback/satifaction survey when the ticket is resolved and the customer receives the email. I guess it's a global setting and you can just turn it off for one...
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