I want to create a report in Jira for SLA and time of first response but I don't need an average I need a 95 percent, is there a way to do that?
I have created two rules but when I tested them I am not sure that it works properly. https://videojetit.atlassian.net/jira/servicedesk/projects/FSLEMEA/settings/automate#/rule/9084825 https://vide...
How to release these LOCKED FEATUREs?
the users in these groups get dropped off in 90 days if they dont create a ticket, etc. is there a way to turn this rule off just for these fields/groups? for now can make all inactive active but th...
For contractual reasons, we have separate instances for Jira Service Management and Jira Software - both are Cloud products. We have a use case where we would like to received change requests into J...
Hi, Is there way to add some type of divider or background color so we can easily look at a ticket and differentiate our replies from the client's reply? In other systems there's a divider or thin l...
Hi, We would like to assign customers to incidents. How can we configure that? When we create an incident for testing purposes, we do not see any customer field to choose from. Please advise. Than...
Hi, We are trying to define SLAs per service in Jira Service Management, is there a way to do that? To provide more context: We have multiple customers that we support, and each customer has diffe...
When I open JIRA tickets under Backlogs the attached image files do not load.
...ondition First value - Calculate the business day when the ticket was assigned minus weekends or public holiday Condition Greater then Second value - {{Issue,activity Date plus 7 days}}} The p...
Hi Everyone, Right now once ticket is in our queue we clone it and then move to relevant board and accordingly we are changing status of ticket at our end also. Like ticket is in progress i...
I am trying to find out a way to display if an agent is actively working at their desk in JIRA. In a previous helpdesk application they have "agent status queues" and you would queue yourself in and...
So basically, I if the issue is overdue I want to change issue-status to pending., but change transition or change status option is not coming, and I don't know jql. But it is possible using advance ...
Hello, I create a new project as template. I add customers in this template and then delete them . I create a new project from the template project and in the new project I see the customer that I...
Hi, I need to set a notification to the customer about the date of resolution of the problem, when I need a few days or I will start dealing with the request in a few days. I do this through the ava...
...he customer access settings Within a couple of hours we received a warning from our cybersecurity team because the portal was publicly accessible which is a security risk as we are dealing with s...
Hi 👋🏼 We are setting up JSM (Cloud) internaly and we would like to allow our internal users to contact us via chat. We began to explore the Chat feature but I have a couple of questions :...
¿Como puedo asociar un campo personalizado en un formulario?, genere un campo personalizado pero no me visualiza como campo a agregar dentro de un formulario y tampoco me permite visualizarlo en "Cam...
Hi there, We are currently evaluating Insight for CVE vulnerability reporting. We have two kinds of import - a discovery running on our landscape - a CVE import using he default importer pr...
Hello, I have just started to use Assets and using it for the purpose of hardware and license management. I want to set up an automation that when a license is about to expire, an ema...
'Unauthorize Could not find stored client data for jira.' Is this client registered? earlier it was working fine but for some reason it stop working
I want the customers to be able to delete their own attachements in jira . I used the API Delete Attachement and I added the permission for them to do. But they can´t delete theirs. is it poss...
Hello everyone! One question, is there any agile way to know how many times the same automation rule has been executed on the same issue? Thank you very much!
I have service Customer Request Type/form on customer portal and from there user is can choose value in Insight custom field Container Tech Stack. after this, I have automation (sent ...
We have a custom field that's added and changed by an app "Customer Satisfaction Survey for Jira". Here is an example of the field and how it looks like in Jira: The field value is updated, but...
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