Good afternoon. I have a question about JIRA SERVICE. If we are an organization with different offices in different countries is it possible to have a different Help Desk for each office? Another ...
Hello Community, We have a requirement of sending bulk emails to our customers, especially for change notifications. We are looking for a solution to this, as we now rely on manual emails and its ...
Hi there! On one hand, I have a Project named "A" (a typical scrum company managed project, with Epic, story, task, etc...). On the other hand, I have a Project named "B" (a typical Service Managem...
I have included the approval step for the "waiting for approval" status. Whenever the approver declines, He/she should get a pop-up screen to add the decline message. I tried to create comment screen...
Hi, I want to implement : If parent Change Request is "Cancelled" then all subtasks should be set to "Cancelled" I have a 1 change request (Parent) then i have created 3 Subtasks which all are in ...
I was trying to get the satisfaction date for some new tickets that have been created but i can't find how, I solved the problem of not storing date by using automation and changing a custom field to...
Hello, How can I add an informational field in the portal view to assist the users to schedule a call to discuss the issue? Would it be possible to add a link to the end of the portal ser...
Suppose, say the ticket is closed first with the resolution as "Done" and customer wants to reopen, The status can either go to "In progress" Or Reopened depending on the preferences set by Jira admi...
Hello, I have a weird problem. We have 2 types of issues, Incident and Problem, and the Incident can be edited after it's status is Closed and the Problem cannot be edited after it's status is Close...
Hello, we want to set up a process in Jira in which issues created by one reporter (customer in Jira, issue is created via Service Portal) and information in a custom field are counted and the count...
We want to onboard service desk team along with the QA, Tech Team and deployment team. QA and Tech team won't be communicating with the client. Service Desk Team will be assigning the issues, requi...
Hi, Is it possible in Jira Can we implement a Automation which is if i modify the status for Sub task of change request then parent (Change Request) status would be set as what ever i have set in th...
We have Jira service management as part of our account, however, I'm not able to access the "Jira Help desk" and I want to know if it needs a separate subscription or if is it available for us?
Can I add somewhare translation to change word Żądanie in polish to Zgłoszenie. I want to change it everywhere. For example in portal:
Hello, i have some problems to setup the connection for incoming mails over o365. They need the OAuth2.0 connection which i have already setted up but it didn't works and i have no error page. Plea...
Hey everyone, I've been going through a couple of community posts and JAC tickets (e.g. https://jira.atlassian.com/browse/JSDSERVER-1733) but as these are quite old I'm seeing if there is any ...
Hi, Create Screen: How I can restrict drop down of assignee users. I only want assignee users in dropdown list from the selected group only from Assignment group field. Please see the attachm...
Hi There Looking for a way to move a ticket from one Project/Queue to another Project/Queue I have been searching for it in here, but apparently, I have been searching for the wrong thing. ...
Hi, A different user from <https://community.atlassian.com/t5/Jira-Service-Management/An-email-from-an-external-Customer-did-not-create-a-JIRA-ticket/qaq-p/2200671?utm_source=atlcomm&ut...
In our service management project, we have a request name (Purchase Order), which has been assigned to form. so when a condition is triggered in another project, the automation will create a Purchase...
Hey there, Per the subject, speaking with a small team of people who want to use Jira (40 people) and they want to start track assets and such but they have nothing in place now. Would it be a good...
Hi, I'm looking into Asset and configuration management available in JSM Premium version. I noticed that only JSM agents can view Assets option in toolbar. Is there an option to...
Hi there, I am using this in the body of a send email in automation <html> <table border="1"> <tr> <th align = "left">Key</th> <th align = "left">Nam...
Hello, I am looking for a way to get alerts sent to me when a time estimate is updated AFTER it has already been originally estimated. So I dont want an alert on the original estimate, ...
Hi there, I am trying to do a lookupObjects for two particular ObjectTypes only out of a group of about 10. I was tying this ObjectType In("Technical Approver Group","Support Group") AND "Updated"...
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