Hi. I want to send mail from jira service management to outside people. Can I send mail from ticket or reply to customer?
Buenas Requiero que en la notificación para una aprobación también se visualice el adjunto que se coloca en la transición, es viable ? Transición
How can you create a new field at the Feature level that will display the number of hours spent on the project And recorded by users at story, task, subtask level?
hi team, Jira service management cloud, any suggestion for a chatbot for agents so the customer interacts with the team? Thanks Regards,
JSM-CLOUD: I have one production instance on the cloud. how i can have a developer instance to deploy and test new changes?
Hi Community, I'm trying to create a customer via REST API. I've just copied in a first step the example provided here: https://developer.atlassian.com/cloud/jira/service-desk/rest/api-group-custom...
Hello everyone, We would like customers to fill in out certain bits of information in regards to incidents they are experiencing. This will allow us to solve the problem a lot quicker if we have all...
Hello, I'm wanting to set up an automation that is triggered by a response from a customer. I need the response trigger the ticket status from 'awaiting customer' to the previous status it was in b...
Una vez creado el campo no veo que permita editar las opciones!
Hii I have an insight custom field (customer) and have some attributes. The main attribute is "customer company" and another attribute (owner) is type User (that read from active directory). Now in ...
How can I change the height and width of an asset in Graphic Builder by dragging the mouse? Normally, if you click on, say, an image in the world in GB, it moves around (the x and y coordinates...
When I do my reports, I export the issues in XLSX format (Excel spreadsheet) but I've been asked to export the comments too, there is a way to do this? My environment is Cloud. Thanks&n...
Dentro de mi proyecto, tengo en el flujo de trabajo, dos estados, pero estos terminando con el estado completado que tiene como resolución, listo. Al querer cerrar los sprint, me salen las h...
show's these error on sudo systemctl start jira.service Job for jira.service failed because the control process exited with error code. See "systemctl status jira.service" and "journalctl -xe...
Is it possible to include content from third party sources into the web front end of the service desk? furthermore, is it possible to take pieces of content from the service desk interface a...
We're a college who just started using JSM for out IT helpdesk. We have synchronized a chunk of our active users with Atlassian Access, but we have tens of thousands of old accounts (former students,...
Hello, I am trying to figure out the differences between Standard Jira Service Management vs. Premium. It states in here: https://support.atlassian.com/jira-cloud-administration/docs/explore-j...
I go to Project settings -> Forms but the screen is blank only with an option to create a new form. The ARE existing forms being used by the company but they were made a few years ago. Lo...
I have an insight object field in Jira called Primary Affected CI. I have set this as a required field within my project. I have a bit of an issue with a Zendesk integration as this is not able to di...
We recently started with using Assets to register all of our users, applications, hardware, etc. What I would like to do is change values of an Asset throught automation. Say we have a form designed...
Hello Community, Our team is wondering if we can make trends visible in Dashboards. We want to know if and how its possible to create an overview of possible trends in the relation between ...
In the WBS Gantt, is it possible to set the tasks by myself instead of insert the tasks from a project or a filter? Eg. there is a task belongs to a project, but I don't want it to be shown in the Ga...
Hello, I am working on implementing a customer portal leveraging JSM. This portal will be used by multiple customers. Although we plan to have 95% of the fields common for all customers, I ...
How to make a (certain) field editable by submitter, after the issue/ticket had been submitted? PS: Thanks for the warm welcome & fast responses :) - It's a team managed project - a ser...
Given the fact that JSM JSM Service Desk Customers are NOT available in the User Attribute of nsight/Assets - how can I create a relation... For test we have a Equipment object scheme, whe...
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