Dear Jira community, May I create a rule(automation) which in particular statuses transitions if the optional filed value is "Something" and change the value to "Another"??? Thanks in a...
Hello! Allow me to ask a question about the building report. What JQL fields I may use in order to search all the tickets by the comments which were written by specific users? Thanks in advance!
Dear Community, I would like to ask you if there is an option for downloading the attachments all at once in an issue through the customer portal Many thanks for considering my question in advance....
Some week ago, when I moved one previous Service Request over to a Change Request instead, these three fields started randomly popping up all over our tickets: How do I get rid of them? And why ...
Hi, In JSM can i put the field as Ready only field in the Service Request if yes how it is possible. Please help me out on the same. Thanks,
Dear Team, Need your suggestion Scenario : We have created project named Project1 , under this project we have created organization - client A and Client B. Under client A or...
Hi , I am trying to attach on image on the email template. Is it possible to place image on server where my Jira is hosted and fetch it through an automation rule?
Hey, I want that users can only view the assignee field they cannot edit them, they can only edit while transitioning the issue, is it possible?
Hi, Can some one will help on how to assign a ticket to the group I have 3 groups called Service desk, support team, Technical Team. workflow will go one step after other if the ticket is assigned...
Hey, is there any chance to get the reports tempo from the JSM project? We can add work time to the JSM project, but it's not included in our reports. Is there any advice to fix that, or we can't ...
hi team, we have limited automation cycles in the Jira cloud what is that actually? Thanks
Hi, I have a ticket with 209 attachments and I think that's causing issues. None of the attachment will load, all show the message Failed to load. I have no way to getting the images to be preview...
Hey, While doing a transition the comment tab is appeared on the issue screen and the first tab is Reply to Customer I want to rearrange it or hide it for specific users, Is It possible?
I have gone through the link Set up an open portal | Jira Service Management Cloud | Atlassian Support but I couldn't get any output of that. As I have followed all the steps instructed on...
Hello, Does someone have the definition of statuses for Jira cloud standard workflow? Thanks
I've asked similar questions Is there a simple app that will allow me to "Copy" a Team Managed Project - with all its configurations. I've tried Deep Clone - it doesn't allow team managed pr...
Hi, Want to ask if it's possible to auto-fill a field (A) based on another field (B) while typing into field B on Jira Service Management. Or if there are any plugins/apps that can support my case....
Hi. I want to send mail from jira service management to outside people. Can I send mail from ticket or reply to customer?
Buenas Requiero que en la notificación para una aprobación también se visualice el adjunto que se coloca en la transición, es viable ? Transición
How can you create a new field at the Feature level that will display the number of hours spent on the project And recorded by users at story, task, subtask level?
hi team, Jira service management cloud, any suggestion for a chatbot for agents so the customer interacts with the team? Thanks Regards,
JSM-CLOUD: I have one production instance on the cloud. how i can have a developer instance to deploy and test new changes?
Hi Community, I'm trying to create a customer via REST API. I've just copied in a first step the example provided here: https://developer.atlassian.com/cloud/jira/service-desk/rest/api-group-custom...
Hello everyone, We would like customers to fill in out certain bits of information in regards to incidents they are experiencing. This will allow us to solve the problem a lot quicker if we have all...
Hello, I'm wanting to set up an automation that is triggered by a response from a customer. I need the response trigger the ticket status from 'awaiting customer' to the previous status it was in b...
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