Hi Community, I am trying to get a specific object (the Name of an object) using the LookupObjects function. The information, which object (number of the entry in the LookUpList) I need is in a Cust...
Hi, Can i customize the fields in the Jira page. I want to remove this fields from the Jira please find the below screenshot for the same.
Hi, when our customer's send to us e-mail in Support, we get request in JIRA ("Unassigned issues"). But now JIRA don't registration our customer's email. Some details: 1. we don't see a...
Hello all, I would like to hide existing tickets in the customer portal. I used to be able to change the request type to "no request type" afterwards, but now unfortunately this only works for new t...
The status is getting changed from running to not found insight jira after discoverey
Hi People, how to achieve User Properties through script runner? under user properties, we have several values like employee First Name Company etc. PFA Thanks.
I need to create a simple survey to get customers attending an event to complete and would like to do it using Atlassian products. What is the easiest way to do this? It would be great to giv...
Dear support, We have some emails received from clients that are not generating requests in Jira. When I go to check the processing log under setting -> Project->Jira Management service->E...
안녕하세요 삼표 고객의 소리 프로젝트를 관리하고 있는 담당자 김민경입니다. 다름이 아니라, 저희가 현재 publishedsheets라는 앱을 사용하고 있는데 오늘 시트를 업데이트 하려고 하니 서버 에러 팝업이 뜬채로 원인을 찾고 있는 못하여 연락을 드리게 되었습니다. 이런 에러 메세지 문구는 처음이라 ㅜㅜ https://sampyo.a...
is there a way to show a different option assignee for different kind of user? something like Assigner A can only assign an issue to his people of on his own department while Assigner B also only ass...
Hi, i need help , im as Admin Jira Service Management Customer Portal can i add page or file document on customer portal ?
Dear, when we try to submit a request, an error pops up. After browsing topics in the community, we realize it has something to do with the Captcha and the China Great Wall. Can anyone help to r...
Hi All :) Is there a possibility to set a screen with fields to approver when he approve/decline an issue ? My approvers are approving using the service portal, they are not agents in Jira Service ...
I trying to recreate a budget, using Atlas CRM. I am trying to load old sales with the current date (in the past). I found that the time\date is in Unix Epoch on my database, but the changes don't ha...
Hi, In JSM a. How can the configuration of one project be moved to another project (Dev to Prod)? Please let me know the process to do the same. Thanks,
I have a customer field that populates a list of users from Active Directory. I am building onboarding and offboarding forms and I am using the field "single user" in the form and I want to li...
Hi, I'm trying to filter tickets made by organisation Marley that ONLY contains keyword Bob for in Slack. However when I use the following JQL query: NOT Summary ~ "Bob" AND Organisations = "...
Is it possible to select what services are connected to different JSM's? I notice that there are different object schemas, can you connect a different schema to a specific JSM?
I have multiple teams, each with their own email address and service project in Jira Service Management. I want to know if there is any limit to the amount of emails that I can add to my Jira site to...
Hi Team, Am looking to be able to embed a Google Doc and Slides to a wiki page as well.
Our primary "gatekeeper" is on holiday...so that I don not have to remember to check the board every hour, can I set up a temporary notification to receive an email for all new tickets coming into a ...
Hi Experts! I'm currently trying to create a rule using JIRA service management automation to create an N number of subtasks when an issue transitions from one state to another. My problem is ...
Hola! Quisiera saber si me pueden asesorar en cómo realizar una automatización en donde al ingresar un ticket desde un correo por ejemplo jperez@relay.com , jira busque entre nuestros usuarios de gsu...
HI, Is there a way we can get the username keyed in by the user in the Jira customer portal login screen. We need the value to pass it to another script.
Ótimo dia a todos, tudo bem? Eu tenho cerca de 700 automações do Jira, e quero adicionar um campo customizável em todas as minhas automações, se possível sem ter que entrar em uma por uma. E...
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