Hello all, Per the document here https://support.atlassian.com/cloud-automation/docs/import-and-export-jira-automation-rules/, it says that rules after migration between different instances nee...
Hello I want to link a confluence space to a Jira Project using API, I have multiple projects I want to link to a specific confluence space, and I want to do it programmatically, but I cant ...
Hello, is there a way to get the list of users added to a group using automation? And that automation will send the list of users to Slack?
I am trying to update customer name by going into Customer Portal. When I try to get into User Management Screen. I am getting error as below:" You need permission Request access from your administ...
I made a user group that was typed wrongly. So please delete the below group. 홰외DC_NW_POP
More a feature request then seek for help but if anyone knows a workaround shout out. In our system our back end users who use Insight like to see a pretty label which I can appreciate as no...
Hi, In Assets there is a 'Connected Jira Issues' section per object. Is there a way to use that in an automation to say if there are Assets with more that 10 Connected Jira issues then they will ap...
Hi, Hi there, Below is a function that was apparently previously working with Insight to export data to excel. I have changed the Uri basically to match what the API says it should be but I am con...
Dear Community! How do you think, is it possible to filter and find all issues, created by API? I use integration and users create requests via API and are reporters in issues, so I can't tra...
Hello JIRA team. My name is Kiran Katkuri. Recently my client has decided that to Migrate from AzureDevOps and complete history should be migrated to JIRA including all the fields data in JIRA. ...
Hi there, I am new on Jira service management Premium Plan, I am trying to edit my customer service management but this message appears : Template editing is restricted You can edit notific...
How can I apply an automation for me to auto assign a ticket to whom who trigger the event or trigger the transition. For example Transition from Work in Progress to Resolved/Cancel. Thanks in...
Es posible asignar un formulario a un ticket ? Es decir puedo asignar un formulario a una incidencia y que este formulario se muestre en la app para que el personal que este en campo pueda llenar el...
I'm trying to use automation to create subtasks when an issue of a certain type is created, but I'd rather it doesn't inflate the ticket counter and I definitely don't want the tasks to muddle the lo...
Hello! I am trying to get the Chat feature on the Knowledge Base page for our clients so that they can chat directly with us from that page. I am NOT trying to create or update Jira tickets wi...
Hi guys, I'm working with multiple portals for my clients, so each customer has a dedicated portal for their requests. I want to see on the received request queue the segmented value I'm u...
Hello: I've created a service project and created multiple queues to display information in certain ways. I've gotten several completed but I have one outstanding. I would like to...
Specifically talking about the Help Center here. I know I can change the order that the Screen Schemes show up, but I am unsure how to change the order on this screen. Thanks!
Hello Community, I am using Proforma and the link to regex examples is leading to a 404 page. So I require assistance (if possible) to translate a need to a pattern for regex. User...
Hello, I have an agent that has access to Jira application and to the project. He can access the project ok but his authorities and views are different than others set up the same. Or ap...
Hi community, I created a script runner side behavior to hide fields based on the value of a previous select field it works on the service desk project but on the customer portal it has no e...
I'm trying to find a way to export all tickets in a project, including all fields for those tickets, to a CSV file so I can report analytics on reporters, assignees, components, labels, and descripti...
Hi Community, Emily here from the Jira Service Management Product Marketing Team! I’d like to invite you all to our very first LIVE Getting Started with Jira Service Management Ask Me Anything at 1...
Hello! I am working on automation with assets that for a certain request type created, a pool of watchers will be automatically watching the issue. I have so made an asset with attributes "Request ...
We have departments that do not have jira access as it isn't needed for their workflow (sales for example). We want to have an open request/feedback form across the whole company but have received co...
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