Hello everyone, I am struggling with a specific advanced issue search. I've tried multiple different JQL queries and some of them show no errors but generate 0 results (which i know is not acc...
I want to create an option where users can select multiple apps and then groups within the app. How can i setup dynamic drop downs. EX: select app A groups for AppA are presente...
esqueci a minha senha do jira para abrir chamado como faço para recuperar
Hi, We are trying to create a change management project and one of the requirements we have is that if an issue type is created that the sub task must have the prefix for the main issue, followed by...
Hi all, I can't get my head around this and I am not sure where my logic error is: I am trying to run an automation task every day: Task: If condition: This should only pass if none of th...
I added an approval step to my project workflow. It is a jira service management project. This is the approval email that I received: I want to customize it and, add some text. How can I d...
We are currently in the process of testing and establishing the JSM Incident Management functionalities in our organization. After adding stakeholders to an incident ticket and using the "Inform sta...
I have an object schema on Jira Assets like down below: There are devices in object categories and these devices have an owner as an attribute. I want to make a search for a name (ow...
Hello to everyone, I want to make a transition issue with automation. Can we add the "Service Desk Category" fields that we use when automatically "resolved"? As a company, we made categor...
When migrating Jira Service Desk to cloud using the migration assistant tool, will the the original SD and portals be accessible and useable during the migration? - Performance degradation? - Acces...
Buenos días: Estamos preparando un piloto para un cliente y hemos pensado que las opciones que aparecen en el perfil del usuario de modificar token y cambiar contraseña no es necesario que aparezca ...
Hi, May I knwo what is the role of atlassian-addons-project-access as I nned to remove it from the project permission.
I want to fix the calendar in jira that it stays monthly, every time I press refresh or opens the calendar it jumps to weekly view is very annoying. Each time need to select monthly view again.
Hello fellow community members, While trying to create an object type mapping for a JSON import of Assets, the UI requires a value of 'Selector'. Though not indicated, but this is a required field....
Hello, I'm using Jira Work Management for project planning. I'd like to create different Issue screens by type of project. I created a new Issue Type and a screen configuration for it, but I don't s...
We are working with Jira Service Management, and for reporting reasons we need to identify the country of origin of every incoming ticket, and then be able to create a dashboard with that info. &nbs...
I am looking to see if there is a way (without adding on more costs) to let our clients know that there are new things available (when I say things, I mean, let the clients know that we are working o...
I am interested in updating the subscription of my JMS account from Free to standard with the promotion of the 10 free agents but it does not allow to activate it, is this for new subscriptions? ...
For my customer I am currently setting up Asset, with Asset custom fields to present/select for customers when creating tickets. When I set up my request form, with the Asset custom fields, ...
Dear community, Im trying to build an automation rule for the list of my leave requests built on Service Management portal request for HR repotring. I have a "Lookup issue" component in my rule wit...
I am facing this error. Unauthorized: Could not find stored client data for jira:11084391. after days my plugin stop working . I have to reinstall and deploy again? any solution?
Hi, Kindly assist me in making a JQL filter queries that will display request type, status, organization of a specific JSM project that I can use in making a dashboard? Thanks!
Hello Is it possible to add a conditional field to a service project where depending on what is chosen in parent select list appears a number field (now I found only an option where appears ano...
This workaround is meant to help projects where it is necessary to run JQL queries for the fields related to the form. At the moment, unless we map every Forms field to a Jira field, they...
Good morning, I create an Automatisation task and I don't understand why it tells me "The following tickets did not match the condition" My actions are simple: * Field value changed: status. ** T...
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