Hello, I'm attempting to set up an automation that adds a link to a custom field "LINK" when another custom field "CustomOrg" is updated. The link would only be visible internally to customer ...
I have a small handful of users on a project, that want to see tickets created by their department, without the use of orgs. they dont want to use orgs because it gives anyone in that org visibility ...
Setting up attributes in an object I see the "status" type. It is prepopulated with 7 type values (action needed, active, closed, etc). Can these be changed? And if so, what are the...
SUMMARY OK: Customer X can see issue Y in the Portal because X is listed as an approver and issue Y is waiting on X's approval. Issue Y appears in their Requests list, and if X clicks on issu...
Hi Community. One of my team member asked if Agents are able to change the Customer (i.e. the Reporter of the issue) on an already created JSM issue. In this use case, the Customer does have a Jira...
Is it possible to return the null attributes from a GET on the Assets REST API? I am trying to build out a back up, but i cannot map fields when they all do not return. thanks, -wade
Having two service desk projects ready with an organization that exists in both of them. Using the feature "Create linked issues" throws an error "invalid organization ids". Checks: - Organization...
Hi, I have a project for which one, based on some criterias, I want to pop-up to show a warning (not an error) to tell the user that there is something particular for the request (so they are aware ...
Hi all, I struggle with the following issue when importing data in assets from a postgres db. I can't manage to import references to an inherited object type. My scheme tree: Abstract Objecttype...
Hi There, New to Jira as a product and I was just wondering if it is possible to remove the screen attached, so that it jumps straight into the form to fill for the issue type? Thank yo...
Hi Halp community, My company is review Halp as another form of ticket intake in slack and we are wondering if there is anyway to connect our confluence help center with halp answers. Cheer...
Hi JSM community, I am working on a large project to automate approval field population with our Okta's manager field. I am hoping to get insight if other have had similar projects to this and...
I have included "People Field" in one of the request types for the end-users to select names when they submit a ticket. However, it does not show up names other than the one's that are added to this ...
I plan to do a bulk import of various assets. I would like to assign the respective user to the assets directly during the import. I added my users via an AD export and CSV import. Now I start with ...
I plan to do a bulk import of various assets. I would like to assign the respective user to the assets directly during the import. I added my users via an AD export and CSV import. Now I start with ...
I am looking to solve an issue.. We currently have the following: I don't want to use Atlassian account. Instead I want to use the email of the reporter for example. How do we get th...
Hi, I am not able to see the SLA's in the Issue view of Access request. Please help me out on how to do the same to see the SLA's in the Issue view which is mentioned in the attached screenshot. T...
Hello, I tried to open an issue by email. Everything it's working but when I try to insert any type of attachment (pdf, txt, png ecc) is not included on Jira. I just verified that the att...
Hi Community! I'm looking for a way to disable the creation of customer facing comments for agents when an issue is in a certain status. Adding internal comments should still be possible. I could...
After setting up the SAML configuration for our Organization Jira Service Management, Logged in to Jira in incognito mode, upon giving email and it is taking the domain and It is showing as "INVALID ...
how to block exe files on cloud requests
"I am new to JSM and could not find anything that is 100% similar to my issue. I have created three custom fields. Fields 1 and 2 relate to date/time, and their format is (date/time[Time stamp]).&nb...
Do you get a T-shirt for each Certificate or one only for the first one
[Summary] last viewed is "after 4 second" output error [Steps] - Confluence> Analytics > Spece - "last viewed" check [Expected Results] "4 seconds ago" output [Actual Results] "after 4 ...
Would like to know if the audit logs capture the extraction activity.
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