I'm working on an Onboarding project using Jira's onboarding template. I have created a form within the project and would like to, after the ticket reaches a certain status, attach a form. I was abl...
Is there a max number of Jira users that can be added to a JSM project as a collaborator? I'm running into some of my Jira users are not able to view JSM issues despite having the same permiss...
Hi all, I want to change the author of an issue based on jql via automation. I'm extracting an email from the description via issue.description.substringBetween(). That works as it should. B...
Hello, I am looking for a way to create a view (chart)/dashboard that would show me how many tickets came in for the current day, then week and then month. Is there a way to do this?
I want to filter all changes associated to a problem and group them by type and add it in my dashboard. Is there a possibility to perform cross entity filtering? Example: Filter ...
there is an excel add-in available form Jira Service Management (Jira Data Center) ?
Hi Atlassian, Could you please check as to why the user - tinku@tpconnects.com is not getting an email notification since 4 months ago. Regards, Maeneth
How to manage customer notifications in tabular form? As soon as the client sets an Underline the table gets corrupted
Is it possible to disable the bulk actions (edit objects) in Insight/Assets? I haven't found any module in the Insight Plugin that might relate to this.
We use a dedicated incident channel in Microsoft Teams for our incident communication. Rather than create a new MS Teams meeting in each incident, is it possible to embed that existing channel in all...
Hi, I have 2 Instances in Jira i want to migrate/move issues from one instance to another instance. Please help me out how to do the same with effecting any kind of configurations in both the insta...
I was wondering whether it was possible to update a field in current and past requests based on an asset value. Our customers are logged as reporters. A flow automatically updates a field called 'de...
Guys, need your help with setting up SD. Have a client, who is creating tasks via email. They would like to receive an automated email notifications when the task is created and while ...
Hi We use our Confluence knowledge base on the customer portal do display information to our users. The users do not have Confluence licence, as they are external people all over the world, only hav...
Consider I can solve a problem within SLA parameters (so I'm in time) but I can't access to dashboard in real time (i.e. solved by phone driving in car). As soon as is possible, I set solved status ...
Hi, I have a helpdesk project with 3 people/members and I want to set a notification automation that when a customer or one of the three members of the project add a comment(internal or exte...
Customers get the following message when they attempt to add someone on a help desk ticket. The field allows for the option to add, but when pressing the "add" button it presents the message see...
I would like to know if this possibility exists: Imagine the scenario in which a user may have assigned an issue to which a confluence page is linked, imagine another user who has access to the proje...
Is any way in JIRA to capture how long a JIRA item has been with someone and/or at a certain status? Specifically, for business requirement as issue type? Can we look at this in JIRA itself or maybe...
Hi, I have a helpdesk project with 3 people and I need to set an auto assign rule for the first person from helpdesk(not customer) that comments in the ticket by email reply or directly on the Jira p...
Created a structure to show the Issue Types which are linked but it also shows the issues which are not linked to any other issue is there a way to avoid seeing the issues which are not linked to any...
This is the setup I would like: JSM instance: One site i.e. one URL This instance will have multiple projects. Each project will be unique to a client Each project will be connected to either Slac...
hi and sorry if the question is so simple for you but I'm new to Insight : I have couple of insight fields in Project A I have created project B .and want to use the same insight fields in Projec...
Hello, 1. I have configured an Incoming Webhook as shown below 2. I have created an action, Send Web Request. Here I am trying to trigger a POST call to another tool, where I want to add Custom...
Buenas tardes, hay alguna manera de automatizar la asignación de ticket a un agente mediante el grupo de portal? Es decir si en el portal de incidencias tengo dos grupos, me gustaría q...
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