I need to setup a condition to allow transition if a datetime field (Planned start) greater than current time
I would like to be able to create an automated email which sends a link to a participator directly to a form which is assigned to the issue they are a participator of. Is this possible using...
I want to group request type according to organizations. Lets say user A will see request A but ll not see(or cant open) request B on the portal on the same project. Is it possible on the same pro...
If i am performing the Data Migration i am getting the error which i means i am not able to see project. Please find the attached screenshot. kindly help me out how to perform the migration from on...
Hi everyone, I want to populate the 'Department' drop-down field (which has specific values, like IT, Sales, etc) based on the issue description. Example - Issue Description: Employee Nam...
Hello, how do I export data from Jira to excel for reporting
When a user raises a request on JIRA service management, at the bottom it asks for a "Share with" option, how can I remove that field from the portal?
Hi all, My new company has fairly hastily set up Jira in the last 12mths. I have little experience with Jira however as a team leader I'm throwing myself in and hoping to learn some things while imp...
Hi, Are there instructions for uninstalling Jira Service Management that is running on the same server as Jira Software without breaking Jira Software? When I tested the uninstall feature fo...
Hi All! I'll start off with some info on our Service Desk setup. This SD is used for an organization, that has several teams with their own project spaces mapped to the portal. Automatio...
Hi, We noticed an issue where naming of file uploaded has changed from the initial one when email is sent out. As tested, it is occurring when the file name is not pasted as plain text. Example: I c...
I was wondering is it possible to have a Micro that get a request description from a customer and by submitting the request, send an email to a person in service?
Hi there, If I manually create a record in Assets I can use a space when entering a name. Using the API I am getting an error due to the space. Is there some sort of encoding that needs to happen ...
The goal of this article is to provide some clarification into the behavior which is sometimes observed in the customer portal. Sometimes, users are wondering why the Customer portal does not show ...
Hi, We have setup a new JIRA service desk for Operations team. Our support email points to that JIRA service desk project. And whenever anyone sends an email to this support inbox, that trigge...
I was wordering if there is any plug-in/app to assign issues based on work hours of users. I didn't find anything related in cloud, I'm using a work-around validating the create date of the ...
Guys, good afternoon! Would you like to know how user licensing works? Currently have 100 client users, do they generate costs? Where can I view this spend per user?
Hey, We have a business project where one person has to create tasks for himself and track them. At the same time, he should not see the tasks that were created in the service desks in which he wil...
Hello, I have a workflow used in a Service project, and I have a transition in this workflow that is associated with an approval. I'd like to ensure that the ticket cannot be approved unless any sub-...
I have read and followed the instructions on how to recalculate the rule but I keep getting the message to recalculate. This rule is directly related to the issue being assigned. I see there is/was a...
Hello, I'm looking to solve a couple of problems with our current service management solution. Primarily, I want to separate our Knowledge Base between KB articles for agents that show up within ...
I apologize if this has been asked in some way before, I struggled to come up with usable search terms to find results along the lines of my question. I know that a single Issue Type can be assigned...
We are new to JSM and are trying to find a way to populate more fields automatically. For example we have some key information in hubspot our support stuff should be able to see. Drill...
Hello, I am very new to Jira and I am working on creating a new project for my department. I am running into an issue with creating two different approval paths depending on the option selected in a...
How can i set costume response to each costumer? Each costumer has different SLA. Everything is set up and according to costumer domain Organization is selected and response hours are assigned. Auto...
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