Jira Service Desk

Atlassian currently auto-closes tickets after 10 days, is there a way we can do that on our service desk?

• Question
• jira-service-desk

We implemented the new service desk with its own notification scheme. For the event, 'Issue Created', for example, we added a notification for the reporter to get an email, and then added a group of...

• Question
• jira-service-desk

I would like for issues that come in through the service desk to be managed through a Kanban board. As far as I can see there is no way of assigning a ticket to a Kanban board so that you can continu...

• Question
• cloud
• jira-agile
• jira-service-desk
• jira-service-desk-cloud
• kanban

Need to generate the Users Worklog Activity report from JIRA. Purpose is taking the timesheet report.

• Question
• jira-service-desk

I intentionally put this question a shocking title for JIRA developers to pay attention  This might be a similar one of "On the Service Desk portal page, how do I hide the "Help Center" link fro...

• Question
• jira-service-desk

We would like to add a CC field in the open ticket screen. Atlassian Support has it, https://support.atlassian.com/servicedesk/customer/sds/create/other. How can we add this?   We ha...

• Question
• jira-service-desk

Will Jira Service Desk have telephony integration capabilities with VOIP telephone sets? I would like a phone call to prepopulate data in a Service Desk issue.

• Question
• jira-service-desk

Hi Team, Can we have cascaded drop down in JIRA SD. I mean if I select a value in one drop down, next drop down will populate accordingly.  Please advise. Regards Shreshtha  

• Question
• jira-service-desk

My company's engineering department already uses JIRA Agile Cloud to manage its software product deliveries.  We have a JIRA project per product.  Each project tracks confirmed bu...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

This question is in reference to Atlassian Documentation: Moving an issue Hi there, we are using JIRA Software (Server 7.1) and JIRA Service Desk (Server 3.1). When buying our licences for the ser...

• Question
• jira-service-desk
• documentation
• jira
• jira-software

We are implementing JIRA Service Desk to replace our current help desk system. However, we've run into a technical issue in the way JIRA Service Desk handles issues submitted outside the Customer Por...

• Question
• jira-service-desk

How do i add message to login screen of service desk of Jira e.g. do not use domain

• Question
• jira-service-desk

Hello, I installed the "It Service Desk Workflow" and I saw the button "Block" which set the Issue on "Blocked" status. I first search there: https://marketplace.atlassian.com/plugins/com.atlas...

• Question
• jira-service-desk

How do i disable customer portal for customer users or i do not want to disclose customer portal to customers. Only tickets will be handled by e-mail?

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

We have the requirement to migrate the existing JIRA Service Desk data to another system as part of JIRA upgrade. Do we have option of export/import the Service Desk data just like JIRA?

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

Hi, Here is my notification scheme Capture.JPG So my notification are sent to my reporter and to my support team only on Creation, comment, and reopened. However, when my support team comment a t...

• Question
• jira-service-desk
• notification

I have some custom fields that get populated as an issue is worked on that I would like to display in the customer portal (when reviewing requests), but i don't want the customers to have to view tho...

• Question
• jira-service-desk

Dear reader,   Apologies if this is the wrong location to post it. But after searching (frustratedly) 45 minutes for a "report an issue" button, I gave up. Is it correct that JIRA has been wo...

• Question
• jira-service-desk

Morning All Hope someone can help. We have started to use JSD but not via the portal, customers send in requests via email. When i put an attachment on a ticket and the customer gets the email noti...

• Question
• jira-service-desk

Can Service desk customers be allowed to edit description of a request?

• Question
• jira-service-desk

It seems like the Service Desk product ignores Cc email addresses when one sends an email to the service desk assigned email and put someone in Cc. Trace of the Cced person is then lost... Is there...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud
• mail-handler

Hi there, How can i enable emails to my service desk agents when a new ticket has been raised? the emails to a user when they raise a ticket, are working fine i think, but an email to the agents who...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

Hi, We have a trial version of JIRA ServiceDesk 2.3.0 and we are trying to set up a workflow. We have steg (transistion) which we call "Assign to 2nd Line". This step opens a screen with the "respon...

• Question
• jira-service-desk

I have Jira Service Desk. The Project is a JIRA Service Desk Project. In my instance on cloud the customer creates issues sending e-mails.  But normally when the customer sends an...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

I would like to create a PagerDuty incident every time a customer creates an issue of a certain type (Fault) on JIRA Service Desk. So I have created a JIRA user with the email address provided by Pag...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud