Jira Service Desk
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El cliente requiere visualizar el reporte de casos a través del portal. La principal funcionalidad es organizar los casos por fecha de creación. He probado algunas aplicaciones y no me ha...
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Closed/Finished/Done issues do not show in the queue.
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- jira-service-desk
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In Jira Service Desk what makes a User an Agent vs. User. Is it by permission, group, role or what?
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- jira-service-desk
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Hello. Today I updated my Jira Service Desk to version 4.9. The size of the columns in the rows became giant as shown in the image: It was impossible to work from notebooks a...
- Question
- jira-service-desk
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Hi, I'm new to JSD and trying to set up some workflows for staff onboarding. Our process requires an approval from one of a group of staff who need to provide some information before they can approv...
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My colleague and I have the exact same permissions. We are both site-admins, and both project admins of a specific service desk project. She created a number of orgs, and recently had a request to se...
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- jira-service-desk
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Have a nice day, in the Asset Tracker plugin, several items will not be saved. I select an item from the dropdownlist, jira announces saving, but the item is not saved. Field type is single select...
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I need to create a service desk ticket request that contains yes/no branching. Like this. Reset FunkyWidget Password Are you using a Windows Laptop? Yes|---> go to the FunkyWidgetPortal and cho...
- Question
- jira-service-desk
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How do I go about doing this? I have two help desk projects on our help center; one is defunct and the other one is our sandbox. I don't want our users to access this so I need to delete our hide the...
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- jira-service-desk
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Every time a new client account is created, it automatically attempts to add them to JSD Service Desk group and attempts to consume a license instead of being a customer only.
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Hello, I'm trying to put in place a workflow for my Scrum Project in Jira. At one point, in a transition, I need approval and I need to NOT allow the next status until the approval is confi...
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Greetings! We just started learning Atlassian Jira Service Desk Need your help! We use the Jira Service Desk to receive applications and Jira to conduct internal projects. Sometimes, the one who ...
- Question
- jira
- jira-service-desk
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Hi all, We have around 200 product categories, that we want to add on Product categorization. But as we can see there is a limit of 55 options can be added. Is it possible to increase the number o...
- Question
- jira-service-desk
- product categorize
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Dear community, We are currently switching from service desk server to cloud. We decided that we wanted to have two seperate free instances, one external and one internal. One instance will be up...
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Hi, I have had a request from a customer to have some additional information when they are reviewing 'Requests' on the Service Desk Portal. At the moment they have the list of...
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hello, sometimes we can't select the text there is in organizations and it's very useful for us because we copy the information there is in organization and we paste it in notify to. In the f...
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I am trying to create a new ticket in a software project and make this visible in our customer portal. I have created a software project and created an issue in this project. I know want to make th...
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- jira-service-desk
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When I go to the item in "Settings | System | Email | Outbox", I can only disable and enable the SMTP settings. These are obviously only the default settings. But I want to use my own SMTP server h...
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- jira-service-desk
- outgoing-mail
- smtp
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Dear community, One of my daily tasks in using Jira Service Desk is to create a daily CSV/Excel file with issues based on specific criteria (created or resolved during the previous day). Is there ...
- Discussion
- automation
- cloud
- jira-service-desk
- jira-service-desk-cloud
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hi, My question is if you possibile edit the buttons on the screen to service request? for i would adding on button for selected directly the state of request thanks all
- Question
- jira-service-desk
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Hi, We have recently set up a service portal. When you log in as a user in to the portal on the top right corner there is an option to close a ticket. We would like to remove it as we don't want t...
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リクエストを作成するときに要約フィールドを非表示にしておき、作成日時と作成ユーザ名で自動的に値を代入してほしい。
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リクエストのステータスや解決状況、承認者一覧を修正したい。
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Hi I 'm Joe. I am a Product Manager for JSD cloud. My main focus for the coming year is on the knowledge base and portal. I'd love to get on a quick 20-30 min call with you and ta...
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Para un ticket, el agente envio una respuesta con un archivo adjunto. El cliente recibe el correo con el texto del comentario y se ve el icono del adjunto. Pero al dar clic, no se abre el archivo. En...
- Question
- jira-service-desk
Related collections
How has Jira Service Desk increased productivity in your org?
Hi Jira Service Desk community, Atlassian is on a mission to unleash the potential of all teams, and we know that tools are just one piece of that puzzle. With Jira Service Desk, we have productiv...
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