Jira Service Desk

Hey folks, Is there a way to link an existing internal JIRA project (used for development) to a JIRA Service Desk Project (used for collaboration between support & customers)?

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

We're trying to use the Service Desk application to allow the public to create new bug tickets for our game. However we would like to allow them to view tickets that have already been created. How do...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

Sample workflow: Customer logs a service desk ticket. Support analyst determines the ticket is a product bug. Support analyst transfers to Production Development (and the creation of a Bug Is...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

Our company plans to use Atlassian software as standard support tools for software development. We prefer the cloud-based option but according to the European and German laws we have to comply wit...

• Question
• bitbucket
• compliance
• confluence
• gdpr
• jira
• +1 more tag...

Wanting to search for issues that I have assigned from unassigned issue queue to a specific user.  In the activity history for example this is displayed as USERXXX  changed the Assignee to...

• Question
• jira
• jira-service-desk

• Question
• cloud
• jira
• jira-service-desk
• jira-service-desk-cloud

I want to customize the Service Desk Portal page, sort of described here: https://confluence.atlassian.com/display/Support/List+of+Service+Desk+Customizations+from+Atlassian+Support When I go t...

• Question
• customer-portal
• jira
• jira-development
• jira-service-desk

Is it possible to edit the service desk email templates, like the jira ones? I want to remove the "You can view the full request" line and the advertising footer for service desk at the bottom....

• Question
• jira-service-desk

Good morning, we have several customers reporting that when they try to open Jira on Internet explorer 11, appears an empty page. After a research, we propose to: 1. Disable the browser's compatib...

• Question
• cloud
• jira
• jira-service-desk
• jira-service-desk-cloud

Hi, In our webdesign company we would like to collaborate on projects with our customers. The desire to share a backlog/kanban board with a customer, and allowing to create new issues and prioritize...

• Question
• external
• jira
• jira-agile
• jira-service-desk
• jira-software

We are using Jira  v7.8.0 with Jira Service Desk 3.11.0 and  PostGreSQL 9.6.6.  We are in pre-prod at the moment so max 2-3 users at any one time.  Periodically when doing somethi...

• Question
• database
• error
• jira-service-desk
• jira-software
• postgresql

Hi I am looking for several days how to exclude the results from a first filter in a second filter. So basically, I have 2 projects. One is for our support, the second one is for our development.&n...

• Question
• jira
• jira-service-desk

I'd love to have the checklist and/or details show up in the card on the board and not be hidden. Is this possible?

• Question
• bitbucket
• confluence
• jira
• jira-service-desk
• trello

I have read this fairly limited article and can find no other more detailed articles - https://confluence.atlassian.com/display/CONFEVAL/JIRA+Service+Desk%3A+Bulk+Add+Customers and it sugge...

• Question
• getting-started
• jira-service-desk
• jira-service-desk-cloud
• user-management

how to get all the issues from a project with jira rest api? thanks in advance.

• Question
• jira
• jira-administration
• jira-agile
• jira-cloud
• jira-development
• +1 more tag...

This question is in reference to Atlassian Documentation: JIRA applications overview JIRA Software + Portfolio is superb. Installed those locally ("server" mode), excellent. But do I need one more (...

• Question
• instance
• jira
• jira-service-desk

When a service desk agent creates a ticket, organization is not automatically added. Is it possible to add this with the automation plugin or with scriptrunner? Issue's created through the customer...

• Question
• jira
• jira-automation
• jira-service-desk
• scriptrunner

Hi Guys, Am a new user so sorry if this is a stupid question. I have setup an Organisation (a client of ours) and setup around 10 users for them. I have a problem now when one user logs a ticket,&n...

• Question
• cloud
• jira
• jira-service-desk
• jira-service-desk-cloud

Note : This is a seed question from the JIRA Service Desk team. *** Update: JIRA Service Desk now has a public REST API, see the release information below ***  We're delighted to announce that...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

I'm in the process of evaluating JIra Service Desk 2.0 and have a question: when I try to assign an issue to a user who is not an agent I get 'user cannot be assigned issues' , even though the user...

• Question
• jira-service-desk

This question is in reference to Atlassian Documentation: Missing Event in configuring SLA Automation Rule I get a 404 not found when using postman to trigger the UT task.  Is there an updated ...

• Question
• documentation
• jira
• jira-service-desk

Hi there, My question is simple as you like; what options do we have to embed the Customer Portal to our website? Thanks in advance! Milan

• Question
• customer-portal
• jira
• jira-service-desk
• widget

Hi, I'd like that my customer could close or reopen and issue which is resolved on Zend Service Desk portal   How can I do ?

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

New feature was added in JIRA Service Desk to group people by organizations. By default customer from that organization create issue with share set to that organization. From manual: "If a customer i...

• Question
• cloud
• jira
• jira-service-desk
• jira-service-desk-cloud

Hi, I'm using JIRA Cloud service desk. I would like to add a single user to watcher list when an issue is created. I tried using  post function on workflow transition but Wather field is not a...

• Question
• cloud
• jira
• jira-service-desk
• jira-service-desk-cloud