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Jira Service Desk
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We can't create this issue for you right now, it could be due to unsupported content you've entered into one or more of the issue fields. If this situation persists, contact your administrator as the...
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As part of our quest to better secure Atlassian cloud products, Atlassian will be disabling support for Transport Layer Security (TLS) v1 and v1.1, effective December 1, 2018. We are urging...
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We're trying to use the Service Desk application to allow the public to create new bug tickets for our game. However we would like to allow them to view tickets that have already been created. How do...
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Hey folks, Is there a way to link an existing internal JIRA project (used for development) to a JIRA Service Desk Project (used for collaboration between support & customers)?
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Oracle is changing (or has changed) their Oracle JDK support structure. We need to buy Oracle JDK licenses (not just the support contract) from Oracle JDK 1.8 onwards. This is going to ma...
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Wanting to search for issues that I have assigned from unassigned issue queue to a specific user. In the activity history for example this is displayed as USERXXX changed the Assignee to...
- Question
- jira
- jira-service-desk
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Sample workflow: Customer logs a service desk ticket. Support analyst determines the ticket is a product bug. Support analyst transfers to Production Development (and the creation of a Bug Is...
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G'day Atlassian Community! I'm Michael Andreacchio, and I'm a Product Manager focused on customer experience here at Atlassian. I'm excited to share with you some substantial improvements m...
- Article
- bitbucket
- jira
- jira-service-desk
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Hi, In our webdesign company we would like to collaborate on projects with our customers. The desire to share a backlog/kanban board with a customer, and allowing to create new issues and prioritize...
- Question
- external
- jira
- jira-agile
- jira-service-desk
- jira-software
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I want to customize the Service Desk Portal page, sort of described here: https://confluence.atlassian.com/display/Support/List+of+Service+Desk+Customizations+from+Atlassian+Support When I go t...
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Our company plans to use Atlassian software as standard support tools for software development. We prefer the cloud-based option but according to the European and German laws we have to comply wit...
- Question
- bitbucket
- compliance
- confluence
- gdpr
- jira
- +1 more tag...
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Is it possible to edit the service desk email templates, like the jira ones? I want to remove the "You can view the full request" line and the advertising footer for service desk at the bottom....
- Question
- jira-service-desk
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I'd love to have the checklist and/or details show up in the card on the board and not be hidden. Is this possible?
- Question
- bitbucket
- confluence
- jira
- jira-service-desk
- trello
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Good morning, we have several customers reporting that when they try to open Jira on Internet explorer 11, appears an empty page. After a research, we propose to: 1. Disable the browser's compatib...
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Hi I am looking for several days how to exclude the results from a first filter in a second filter. So basically, I have 2 projects. One is for our support, the second one is for our development.&n...
- Question
- jira
- jira-service-desk
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I wanna setup my domain on JIRA Cloud, but I didn't find documentation about it. How could I do it?
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I need to setup a quick filter to show items that are in a certain status for > than 5 days. Cant figure it out so any help appreciated. I dont want to see anything not updated in the last 5 days ...
- Question
- jira
- jira-service-desk
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I have read this fairly limited article and can find no other more detailed articles - https://confluence.atlassian.com/display/CONFEVAL/JIRA+Service+Desk%3A+Bulk+Add+Customers and it sugge...
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When a service desk agent creates a ticket, organization is not automatically added. Is it possible to add this with the automation plugin or with scriptrunner? Issue's created through the customer...
- Question
- jira
- jira-automation
- jira-service-desk
- scriptrunner
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Hi Guys, Am a new user so sorry if this is a stupid question. I have setup an Organisation (a client of ours) and setup around 10 users for them. I have a problem now when one user logs a ticket,&n...
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Hello, Right now there are only 3 status categories - 'To Do', 'In Progress' and 'Done'. I want to create another category and associate it with my own statuses. For example, I don't want the status...
- Question
- issue
- jira
- jira-service-desk
- status
- workflow
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Note : This is a seed question from the JIRA Service Desk team. *** Update: JIRA Service Desk now has a public REST API, see the release information below *** We're delighted to announce that...
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I'm in the process of evaluating JIra Service Desk 2.0 and have a question: when I try to assign an issue to a user who is not an agent I get 'user cannot be assigned issues' , even though the user...
- Question
- jira-service-desk
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This question is in reference to Atlassian Documentation: JIRA applications overview JIRA Software + Portfolio is superb. Installed those locally ("server" mode), excellent. But do I need one more (...
- Question
- instance
- jira
- jira-service-desk
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