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Jira Service Desk
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Our company plans to use Atlassian software as standard support tools for software development. We prefer the cloud-based option but according to the European and German laws we have to comply wit...
- Question
- bitbucket
- compliance
- confluence
- gdpr
- jira
- +1 more tag...
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Oracle is changing (or has changed) their Oracle JDK support structure. We need to buy Oracle JDK licenses (not just the support contract) from Oracle JDK 1.8 onwards. This is going to ma...
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Sample workflow: Customer logs a service desk ticket. Support analyst determines the ticket is a product bug. Support analyst transfers to Production Development (and the creation of a Bug Is...
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We're trying to use the Service Desk application to allow the public to create new bug tickets for our game. However we would like to allow them to view tickets that have already been created. How do...
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I want to customize the Service Desk Portal page, sort of described here: https://confluence.atlassian.com/display/Support/List+of+Service+Desk+Customizations+from+Atlassian+Support When I go t...
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Is it possible to edit the service desk email templates, like the jira ones? I want to remove the "You can view the full request" line and the advertising footer for service desk at the bottom....
- Question
- jira-service-desk
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Good morning, we have several customers reporting that when they try to open Jira on Internet explorer 11, appears an empty page. After a research, we propose to: 1. Disable the browser's compatib...
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Hi, In our webdesign company we would like to collaborate on projects with our customers. The desire to share a backlog/kanban board with a customer, and allowing to create new issues and prioritize...
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Wanting to search for issues that I have assigned from unassigned issue queue to a specific user. In the activity history for example this is displayed as USERXXX changed the Assignee to...
- Question
- jira
- jira-service-desk
- jira-service-desk-usage
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Hi I am looking for several days how to exclude the results from a first filter in a second filter. So basically, I have 2 projects. One is for our support, the second one is for our development.&n...
- Question
- jira
- jira-service-desk
- jira-service-desk-usage
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how to get all the issues from a project with jira rest api? thanks in advance.
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I have read this fairly limited article and can find no other more detailed articles - https://confluence.atlassian.com/display/CONFEVAL/JIRA+Service+Desk%3A+Bulk+Add+Customers and it sugge...
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This question is in reference to Atlassian Documentation: JIRA applications overview JIRA Software + Portfolio is superb. Installed those locally ("server" mode), excellent. But do I need one more (...
- Question
- instance
- jira
- jira-service-desk
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I'm in the process of evaluating JIra Service Desk 2.0 and have a question: when I try to assign an issue to a user who is not an agent I get 'user cannot be assigned issues' , even though the user...
- Question
- jira-service-desk
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I'd love to have the checklist and/or details show up in the card on the board and not be hidden. Is this possible?
- Question
- bitbucket
- confluence
- jira
- jira-service-desk
- trello
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Hi there, My question is simple as you like; what options do we have to embed the Customer Portal to our website? Thanks in advance! Milan
- Question
- customer-portal
- jira
- jira-service-desk
- widget
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When a service desk agent creates a ticket, organization is not automatically added. Is it possible to add this with the automation plugin or with scriptrunner? Issue's created through the customer...
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Note : This is a seed question from the JIRA Service Desk team. *** Update: JIRA Service Desk now has a public REST API, see the release information below *** We're delighted to announce that...
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This question is in reference to Atlassian Documentation: Missing Event in configuring SLA Automation Rule I get a 404 not found when using postman to trigger the UT task. Is there an updated ...
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Hi Guys, Am a new user so sorry if this is a stupid question. I have setup an Organisation (a client of ours) and setup around 10 users for them. I have a problem now when one user logs a ticket,&n...
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New feature was added in JIRA Service Desk to group people by organizations. By default customer from that organization create issue with share set to that organization. From manual: "If a customer i...
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I am using JIRA Service Desk 2.0.4. I need to put my custom fields in the customer portal. How I can configure this? Also, I need to customize (e.g. show/hide) custom fields based on first custom fi...
- Question
- jira-service-desk
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Hi, I'd like that my customer could close or reopen and issue which is resolved on Zend Service Desk portal How can I do ?
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We're currently setting up and testing Service Desk and have noticed some unexpected behaviour with regards to file attachments. If an issue is created using the customer portal, and a file is atta...
- Question
- customer-portal
- jira-service-desk
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Are you a Jira Service Desk agent? We want to talk to you!
Are you a whiz at handling tickets and looking at how you can further optimize your workflow with automation? Do you tackle detailed customer support questions while simultaneously getting flooded wi...
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![Alexey Matveev [cPrime]](https://avatar-cdn.atlassian.com/60981ca654318dad64365a6e110937af "Alexey Matveev [cPrime]"){kind=avatar}
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