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Jira Service Desk
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This one seems to come up from time to time. It looks like it is back today ... anyone else getting: Error retrieving data for urlhttps://<domain>.atlassian.net/rest/api/2/field: <h...
- Question
- jira
- jira-service-desk
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We fully understand that the change in Oracle JDK support structure has a significant impact on you, our customers. This has been on our radar for some time, and we've made some...
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I want to customize the Service Desk Portal page, sort of described here: https://confluence.atlassian.com/display/Support/List+of+Service+Desk+Customizations+from+Atlassian+Support When I go t...
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Is it possible to edit the service desk email templates, like the jira ones? I want to remove the "You can view the full request" line and the advertising footer for service desk at the bottom....
- Question
- jira-service-desk
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We're trying to use the Service Desk application to allow the public to create new bug tickets for our game. However we would like to allow them to view tickets that have already been created. How do...
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Good morning, we have several customers reporting that when they try to open Jira on Internet explorer 11, appears an empty page. After a research, we propose to: 1. Disable the browser's compatib...
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Oracle is changing (or has changed) their Oracle JDK support structure. We need to buy Oracle JDK licenses (not just the support contract) from Oracle JDK 1.8 onwards. This is going to ma...
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Hi, In our webdesign company we would like to collaborate on projects with our customers. The desire to share a backlog/kanban board with a customer, and allowing to create new issues and prioritize...
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how to get all the issues from a project with jira rest api? thanks in advance.
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Hi I am looking for several days how to exclude the results from a first filter in a second filter. So basically, I have 2 projects. One is for our support, the second one is for our development.&n...
- Question
- jira
- jira-service-desk
- jira-service-desk-usage
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...immediately invite each Customer to the portal. Is that true? What is needed is that they are all created with NO emails being sent. This would allow us to review them prior to the...
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Wanting to search for issues that I have assigned from unassigned issue queue to a specific user. In the activity history for example this is displayed as USERXXX changed the Assignee to...
- Question
- jira
- jira-service-desk
- jira-service-desk-usage
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I'm in the process of evaluating JIra Service Desk 2.0 and have a question: when I try to assign an issue to a user who is not an agent I get 'user cannot be assigned issues' , even though the user...
- Question
- jira-service-desk
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This question is in reference to Atlassian Documentation: JIRA applications overview JIRA Software + Portfolio is superb. Installed those locally ("server" mode), excellent. But do I need one more (...
- Question
- instance
- jira
- jira-service-desk
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When a service desk agent creates a ticket, organization is not automatically added. Is it possible to add this with the automation plugin or with scriptrunner? Issue's created through the customer...
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I am using JIRA Service Desk 2.0.4. I need to put my custom fields in the customer portal. How I can configure this? Also, I need to customize (e.g. show/hide) custom fields based on first custom fi...
- Question
- jira-service-desk
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Hi there, My question is simple as you like; what options do we have to embed the Customer Portal to our website? Thanks in advance! Milan
- Question
- customer-portal
- jira
- jira-service-desk
- widget
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Note : This is a seed question from the JIRA Service Desk team. *** Update: JIRA Service Desk now has a public REST API, see the release information below *** We're delighted to announce that...
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Hi Guys, Am a new user so sorry if this is a stupid question. I have setup an Organisation (a client of ours) and setup around 10 users for them. I have a problem now when one user logs a ticket,&n...
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New feature was added in JIRA Service Desk to group people by organizations. By default customer from that organization create issue with share set to that organization. From manual: "If a customer i...
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This question is in reference to Atlassian Documentation: Missing Event in configuring SLA Automation Rule I get a 404 not found when using postman to trigger the UT task. Is there an updated ...
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I'd love to have the checklist and/or details show up in the card on the board and not be hidden. Is this possible?
- Question
- bitbucket
- confluence
- jira
- jira-service-desk
- trello
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Hi, I'd like that my customer could close or reopen and issue which is resolved on Zend Service Desk portal How can I do ?
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We're currently setting up and testing Service Desk and have noticed some unexpected behaviour with regards to file attachments. If an issue is created using the customer portal, and a file is atta...
- Question
- customer-portal
- jira-service-desk
Related collections
Looking for teams who switched from email to Jira Service Desk
The Jira Service Desk marketing team is working on a guide to help new Atlassian customers switch from email to JSD and we'd love to hear from you! Please share: - What made you realize that i...
| User | Accepted Solutions Count |
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| 36 | |
| 12 | |
| 9 | |
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| 3 |
![Nic Brough [Adaptavist]](https://avatar-cdn.atlassian.com/053c857b7b2c424c1d3c24a86cb95aa9 "Nic Brough [Adaptavist]"){kind=avatar}
![Alexey Matveev [cPrime]](https://avatar-cdn.atlassian.com/60981ca654318dad64365a6e110937af "Alexey Matveev [cPrime]"){kind=avatar}
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