ok here are my questions: Does JIRA service desk integrate with Outlook emails and calendar ? Can we access JIRA service desk remotely ? Can we create our own templates to use it for later purposes? Does JIRA service desk have ability to schedule on call person for routing ?
Define "integrate with outlook"? The whole point of a web application is that it is accessible remotely (i.e. on a server you connect to) What do you mean by "templates"? If by "schedule on call person" you mean "assign the issue to someone", then yes, that's the point of it
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