ok here are my questions: Does JIRA service desk integrate with Outlook emails and calendar ? Can we access JIRA service desk remotely ? Can we create our own templates to use it for later purposes? Does JIRA service desk have ability to schedule on call person for routing ?
Define "integrate with outlook"? The whole point of a web application is that it is accessible remotely (i.e. on a server you connect to) What do you mean by "templates"? If by "schedule on call person" you mean "assign the issue to someone", then yes, that's the point of it
...be more productive while being fun to use at the same time. For some, getting started can be a bit intimidating. This is especially true if Jira Service Desk is your first exposure to Atlassian...
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