when one issue moves from one goal to another

Hi,

I have an sla like this: time to fix. count time from the moment issue is created until issue is resolved.

I have 2 goals:

priority blocker -> fix in 30 hours, calendar default

all remaining issues --> fix in 5 hours, calendar default

now, when I create an issue with priority blocker then everyting works ok. but if I edit the created issue and change the priority into something else than 'blocker' the issue appears with the sla fullfilled.

how can this be?

can anyone help me?

thanks

1 answer

can anyone help me here? thanks

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published Jun 14, 2018 in Jira Service Desk

How the Telegram Integration for Jira helps Sergey's team take their support efficiency to the bank

...+ reading Fantasy). The same is true for him at the bank he works for: Efficiency is key when time literally equals money. Read on to learn how Sergey makes most of the time he has by...

532 views 3 5
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you