when one issue moves from one goal to another


I have an sla like this: time to fix. count time from the moment issue is created until issue is resolved.

I have 2 goals:

priority blocker -> fix in 30 hours, calendar default

all remaining issues --> fix in 5 hours, calendar default

now, when I create an issue with priority blocker then everyting works ok. but if I edit the created issue and change the priority into something else than 'blocker' the issue appears with the sla fullfilled.

how can this be?

can anyone help me?


1 answer

can anyone help me here? thanks

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