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web interface to raise requests is down on Jira servicedesk

Hi

 

New to jira servicedesk and the web interface is down ( the web portal URL  to raise requests). recently the administrator user was deleted and I added my user as got an error the automation jobs could not run.

 

I suspect the admin user is used with the web interface but having difficulty locating the web interface settings section to check.

 

Any help appreciated

1 answer

0 votes

Hi Patrick,

Thank you for reaching out to Atlassian Community!
The customer portal does not depend on an administrator, each service desk project has a portal and it's not possible to delete or disable the portal.
Please, just add your instance URL and go to XXXXXXXX.atlassian.net/servicedesk/customer/portal/ to check the portal.
If you have access to the project internally, you can access the portal through the Channels menu:

Screenshot 2019-07-31_11-40-42-637.png


If you receive any error, please send us a screenshot so we can check what is happening.
Also, make sure to confirm with an administrator if you have permission to view and create tickets in the portal.

Regards,
Angélica

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