Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

web interface to raise requests is down on Jira servicedesk



New to jira servicedesk and the web interface is down ( the web portal URL  to raise requests). recently the administrator user was deleted and I added my user as got an error the automation jobs could not run.


I suspect the admin user is used with the web interface but having difficulty locating the web interface settings section to check.


Any help appreciated

1 answer

0 votes

Hi Patrick,

Thank you for reaching out to Atlassian Community!
The customer portal does not depend on an administrator, each service desk project has a portal and it's not possible to delete or disable the portal.
Please, just add your instance URL and go to to check the portal.
If you have access to the project internally, you can access the portal through the Channels menu:

Screenshot 2019-07-31_11-40-42-637.png

If you receive any error, please send us a screenshot so we can check what is happening.
Also, make sure to confirm with an administrator if you have permission to view and create tickets in the portal.


Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira Service Desk

The Complete Guide to Atlassian for ITSM

Hi Atlassian Community! This is Teresa from the Atlassian team. My colleague Paul Buffington @Buff and I are excited to share a brand new ITSM resource we’ve created – "The Complete Guide to At...

2,245 views 14 22
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you