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we do not receive emails in JIRA Service Desk

Since this morning we did not receive incoming emails in the instance of Jira Service Desk.
Attached capture with two errors that we have in JIRA.

I await your response



We restart JIRA but the problem persists.

Thanks in advance,

2 answers

0 votes
Andy_Heinzer Atlassian Team Feb 16, 2018

Hi Arancha,

That particular screenshot does not really indicate any problems that might specifically relate to Jira not processing incoming mail.

I would be more interested to see what information exists in the $JIRAHOME/log/ folder, specifically in the atlassian-jira.log and the atlassian-service-desk.log files at the time that Jira is trying to connect to your mail server.  If there is a problem connecting to this server, or in the subsequent processing of these messages, these logs are most likely to provide us clues as to where the problem lies. 

Please let us know the results.




We have reviewed the log and we have already solved the problem


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