It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

we do not receive emails in JIRA Service Desk

Since this morning we did not receive incoming emails in the instance of Jira Service Desk.
Attached capture with two errors that we have in JIRA.

I await your response

 

JIRA-ERROR.jpg

We restart JIRA but the problem persists.

Thanks in advance,

2 answers

0 votes
Andy Heinzer Atlassian Team Feb 16, 2018

Hi Arancha,

That particular screenshot does not really indicate any problems that might specifically relate to Jira not processing incoming mail.

I would be more interested to see what information exists in the $JIRAHOME/log/ folder, specifically in the atlassian-jira.log and the atlassian-service-desk.log files at the time that Jira is trying to connect to your mail server.  If there is a problem connecting to this server, or in the subsequent processing of these messages, these logs are most likely to provide us clues as to where the problem lies. 

Please let us know the results.

Regards,

Andy

Hi,

We have reviewed the log and we have already solved the problem

Regards,

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted in Jira Service Desk

Tell us how you've implemented Change Management

Hello Community 👋, I'm a product manager at Atlassian, looking at improving change management capabilities across our products. In particular, we're looking at bridging the gap between Dev & ...

270 views 0 5
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you