view attachments instead of download

Is there a way to just view (open in a separate pop-up screen) attachments in Service Desk issues? I don't see the need to download the reporters excel spreadsheet, on to my computer, simply to get the client's contact info.

1 answer

0 votes
Pedro Cora Atlassian Team Sep 15, 2015

This will usually depend on your browser configuration. On local tests, I don't need to download certain files.. If the program is installed, it will open directly there.

Can you tell which browser and OS are you using?

Chrome on Windows 10. Sorry it took so long for me to respond - according to Atlassian I don't have enough 'points'!

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Aug 13, 2018 in Jira Service Desk

Jira Service Desk – Don’t be afraid, the journey begins with curiosity!

...be more productive while being fun to use at the same time. For some, getting started can be a bit intimidating. This is especially true if Jira Service Desk is your first exposure to Atlassian...

20,231 views 13 32
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you