In order to avoid tens of clicks on 200+ servicedesks, i executed a small SQL that adds an issue type to each servicedesk portal that does not have that issuetype (plus the fields and default values required).
Now, i cannot create new projects with CSV importer because :
org.postgresql.util.PSQLException: ERROR: duplicate key value violates unique constraint "AO_54307E_VIEWPORTFORM_pkey"
Detail: Key ("ID")=(1917) already exists.
tried to create projects from GUI, same thing & same error (though, the ID increased)...
bouncing JIRA did not help.
select max(ID) from AO_54307E_VIEWPORTFORM
i think i need to update some sequence in the sequence_value_item table, but i do not know which one...
anyone able to help?
Or i can keep trying 100 times creating new project, then be back online as cached index will go above existing limit :(
Then I can import my next 400+ projects...
SD cloning is not available and in such setup with one SD per customer project means editing 200+ / 600+ projects everytime we do an evolution of the tool.
any further ideas?
That would be great, but i'm not a developer.
We use ScriptRunner indeed, but i have troubles understanding the deeps of JIRA & ServiceDesk while learning a new scripting language. I have no issues with BASH & PHP, SQL & JQL, database reverse engineering, but the Groovy is too much for the time I have to do this side of my duties...
If the SR's Copy project builtin function would also consider SD configuration items, then it might be a good thing for us at least...
Even better, if SR would be able to compare 2 projects (including their SDs) and apply the delta as compared to a reference project, that'll be wonderful. it will certainly ease many admin hours...
still opened to suggestions on how to fix this (DB/etc).
Are you a whiz at handling tickets and looking at how you can further optimize your workflow with automation? Do you tackle detailed customer support questions while simultaneously getting flooded wi...
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