unable to search users using email address in JIRA service desk


I have 2 user directories setup delegated authentication & JIRA internal directory, I am not getting any results when I try  to add users to roles in a project by searching using email address.  however it works correctly when I use username ( which is badge number in our case). 

Is there any  configuration to be setup to make email address searchable?

I am using JIRA 7.3.3 & service desk 3.4.0



1 answer

0 vote

Hi Rashmi,

we tested it on our local instance with multiple user directories (both delegated and internal) and the search works well:image.png

Can you please provide us your screenshot where the issue is happening? In addition, can you provide us screenshot of the affected user from the Users page?

Thank you for your input.



Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Bridget Sauer
Published Mar 09, 2018 in Jira Service Desk

E.L. Fridge's take on education, Jira Service Desk, and creative Jira use cases

...word of mouth, so by 2016, we were working with several other entities on campus to implement Jira Service Desk . The Atlassian motto of “for every team” has really come true for us in this case. We...

1,227 views 2 14
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you