unable to search users using email address in JIRA service desk


I have 2 user directories setup delegated authentication & JIRA internal directory, I am not getting any results when I try  to add users to roles in a project by searching using email address.  however it works correctly when I use username ( which is badge number in our case). 

Is there any  configuration to be setup to make email address searchable?

I am using JIRA 7.3.3 & service desk 3.4.0



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Hi Rashmi,

we tested it on our local instance with multiple user directories (both delegated and internal) and the search works well:image.png

Can you please provide us your screenshot where the issue is happening? In addition, can you provide us screenshot of the affected user from the Users page?

Thank you for your input.



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