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unable to access http://localhost:8080 in browser

Hi ,I have installed jira service desk on my vm using https://confluence.atlassian. Installed everything as mentioned in the link. When i tried to access it in browser http://localhost:8080 (instead of local host I gave my ip address) I am getting an error as "The site cant be reached" . how can I resolve this all the procedure was followed during installation and everything was success.



1 answer

0 votes
Adrian Atlassian Team Jan 14, 2020

Hi @Soorya C 

  1. Are you able to access Jira using another URL to confirm that it is up and running?
  2. Have you tried restarting Jira?
  3. Could you paste the connector that you configured on the JIRA_INSTALL/conf/server.xml file here? 
  4. Please also check the JIRA_HOME/log/atlassian-jira.log file if there are any errors when Jira is starting up. 

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