time tracking on comments

Joe Fortin October 30, 2017

When you go to "Log Work" in the "..." menu in a ticket screen, you have options to enter time spent on a ticket.

I want the log work options to show up every time someone comments on the ticket.

How do I do this?

Thanks.

2 answers

0 votes
Domenico Manzo _Actonic_
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
October 31, 2017

As workaround you can make "Log Work" and "Comment" required for all transitions, but users will be able to add simple comments at any time.

0 votes
Nic Brough -Adaptavist-
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
October 30, 2017

I'm afraid you don't.  Comments are designed to be a collaborative "I have something to say about this" function.  Logging time is about recording work done.  The functions have nothing to do with each other.

Suggest an answer

Log in or Sign up to answer
TAGS
AUG Leaders

Atlassian Community Events