time tracking on comments

When you go to "Log Work" in the "..." menu in a ticket screen, you have options to enter time spent on a ticket.

I want the log work options to show up every time someone comments on the ticket.

How do I do this?


2 answers

0 vote

I'm afraid you don't.  Comments are designed to be a collaborative "I have something to say about this" function.  Logging time is about recording work done.  The functions have nothing to do with each other.

As workaround you can make "Log Work" and "Comment" required for all transitions, but users will be able to add simple comments at any time.

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Bridget Sauer
Published Mar 09, 2018 in Jira Service Desk

E.L. Fridge's take on education, Jira Service Desk, and creative Jira use cases

...word of mouth, so by 2016, we were working with several other entities on campus to implement Jira Service Desk . The Atlassian motto of “for every team” has really come true for us in this case. We...

1,236 views 2 14
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you