time tracking on comments

When you go to "Log Work" in the "..." menu in a ticket screen, you have options to enter time spent on a ticket.

I want the log work options to show up every time someone comments on the ticket.

How do I do this?


2 answers

0 votes

I'm afraid you don't.  Comments are designed to be a collaborative "I have something to say about this" function.  Logging time is about recording work done.  The functions have nothing to do with each other.

As workaround you can make "Log Work" and "Comment" required for all transitions, but users will be able to add simple comments at any time.

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