Hello,
Is there a way to modify the template of the ticket request that's sent to the customer?
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Example:
____________
Reply above this line.
Just confirming that we got your request. We're on it.
Agent changed the status to In Progress.
View request - Turn off this request's notifications
Powered by Jira Service Desk
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I'd like to customize this that better suits our customers.
Thanks.
Kevin
Hi Kevin,
In your Jira Service Desk project - Settings - Customer Notifications. All sorts of things you can customize.
Here's the Documentation:
Susan
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