You need to check the settings of that specific SLA.
Make sure that under the column 'Stop' you have the correct setup. For example, if you have setup that the resolution has to be set, and you forget to set a resolution in your issue, the SLA will not stop.
See following documentation for setting up SLA's
I also see that although your status is "Closed" your resolution is "Unresolved". If your SLA is to stop based on the resolution then that could explain why it did not stop.
Please look at your workflow to ensure that the resolution is set in the post function when transitioning to Close.
Hope that helps
With the add-on SLA Time and Report, you can easily create and track your SLAs for issues in Jira Cloud.
Also, you can set SLA timer value and statuses when countdown should be turned on/off according to your issues workflow, projects, and priorities.
You can use filters to generate SLA reports and later export this data as XLSX or CSV file to analyze the extracted information.
Hope, this add-on will help you to handle SLAs in Jira Cloud.
Let me know if this is helpful.
Hello Insight users, As part of our (Mindville's) acquisition by Atlassian, our training team is looking to build some new Insight training materials. It would really helpful if you can ...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events