share issue externally

[Rogier van Besouw]

Hello all,

Is it possible to share an issue with an external party, without them having to sign up? Maybe in a way like LinkedIn has a profile view for registered, but also one for unregistered users, displaying a limited version of the profile.

It could be very useful if an issue has to be raised to an external party in another system (like topdesk) where you could link to the Jira issue with a public link.

thanks for your insights,

ROgier

[Chris Cooke Old Street Apps · Accepted solution]

Have you tried external share for Jira? It's useful because it offers a live view of Jira issues, without using up licenses, and makes it very easy to email issues to external users, while letting them comment and add attachments too!

Let me know if this helps!

[Rogier van Besouw]

Hey Chris, I will look into that! Thanks!

[Jack Brickey]

This is not possible. The question here is “how” would the person access the issue? Customers vIew issues via the portal which requires an account on JSD. You could forward an email notification to a non-user but that has limited value and is not scalable IMO.

[Jakub Hanak]

Hello @Rogier van Besouw,

please look here

https://community.atlassian.com/t5/Jira-questions/View-JIRA-Issue-without-License/qaq-p/323521

or here:

https://community.atlassian.com/t5/Jira-questions/View-JIRA-issues-projects-without-a-license/qaq-p/67632

Best regards,

Jakub 

[Rogier van Besouw]

Thanks Jakub, we are going to play with this option and see if it works for us.

[Jack Brickey]

I do not believe this will work but could be wrong.