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This question is in reference to Atlassian Documentation: Working with issues

How can I share comments internally vs share comments with customers if all the resources are part of the same JIRA help desk project? 

 

1 answer

Hello Saaim,

The Agent can choose at your issue. The agent have two comments buttons.

image2016-6-2 17:33:4.png

To internal comments only agents can see, to share comments the customers can see at Customer Portal.

 

 

image2016-6-2 17:33:30.png

 

@Saaim Aslam, did it help you? 

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