Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

share comments

This question is in reference to Atlassian Documentation: Working with issues

How can I share comments internally vs share comments with customers if all the resources are part of the same JIRA help desk project? 


1 answer

Hello Saaim,

The Agent can choose at your issue. The agent have two comments buttons.

image2016-6-2 17:33:4.png

To internal comments only agents can see, to share comments the customers can see at Customer Portal.



image2016-6-2 17:33:30.png


@Saaim Aslam, did it help you? 

Suggest an answer

Log in or Sign up to answer
Community showcase
Asked in Jira Service Desk

Calling all Insight users, we need your help!

Hello Insight users,  As part of our (Mindville's) acquisition by Atlassian, our training team is looking to build some new Insight training materials. It would really helpful if you can ...

96 views 1 0
View question

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you