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setting up an email

Is there anyway to use a distribution list email address as the address for JIRA service desk?  When I see to add custom address it requests a password.

1 answer

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Olga Videc Community Leader Oct 10, 2019

Hello @Eric Graham 

I'm afraid it's not possible, I had the same issue. 

You can add mail forwarding to the distribution list.

But what is your goal with this distribution list? Mybe I can help.

BR, Olga

Hi Olga,

We are looking to migrate to JIRA service desk from our other ticketing system and we use support@*****.com which is a distribution list.  We would like to continue using this if possible.  




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