setting up a service desk - queue doesnt show

Ive setup a service desk as admin and added new users to it to, but users see this view: https://www.screencast.com/t/JfXliOTDEZQL

 

I would prefer they see what I have: https://www.screencast.com/t/hbSGTqetyfwN
But I'm not sure what roles are needed. I've addd them to: jira-servicedesk-users under Jira Site Admin. In the project itself - for people -have used administrator and service desk team both. 

Any suggestions?

1 answer

1 accepted

1 vote
Answer accepted

Hello,

I guess they must be in the  Service Desk Team role in the Service Desk project where you want to add them.

There is the Service Desk Agent permission in the project permission scheme. Users who have the permission can use Service Desk features. By default this permission is granted to  Service Desk Team role and Administrator role.

Thanks! Turns out there was a group with lower permissions that were over riding it all. Once i removed all but the  essential, it worked.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Feb 13, 2019 in Jira Service Desk

What's new in Jira Service Desk Server: Introducing 4.0 & more - Feb 2019

Hello Atlassian Community!  I'm Teresa, the Product Marketing Manager   for Jira Service Desk Server at Atlassian. I'm excited to announce two exciting releases for Jira Service De...

382 views 1 1
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you