Ive setup a service desk as admin and added new users to it to, but users see this view: https://www.screencast.com/t/JfXliOTDEZQL
I would prefer they see what I have: https://www.screencast.com/t/hbSGTqetyfwN
But I'm not sure what roles are needed. I've addd them to: jira-servicedesk-users under Jira Site Admin. In the project itself - for people -have used administrator and service desk team both.
I guess they must be in the Service Desk Team role in the Service Desk project where you want to add them.
There is the Service Desk Agent permission in the project permission scheme. Users who have the permission can use Service Desk features. By default this permission is granted to Service Desk Team role and Administrator role.
This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.Read more
...word of mouth, so by 2016, we were working with several other entities on campus to implement Jira Service Desk . The Atlassian motto of “for every team” has really come true for us in this case. We...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs