Ive setup a service desk as admin and added new users to it to, but users see this view: https://www.screencast.com/t/JfXliOTDEZQL
I would prefer they see what I have: https://www.screencast.com/t/hbSGTqetyfwN
But I'm not sure what roles are needed. I've addd them to: jira-servicedesk-users under Jira Site Admin. In the project itself - for people -have used administrator and service desk team both.
I guess they must be in the Service Desk Team role in the Service Desk project where you want to add them.
There is the Service Desk Agent permission in the project permission scheme. Users who have the permission can use Service Desk features. By default this permission is granted to Service Desk Team role and Administrator role.
Hello Community 👋, I'm a product manager at Atlassian, looking at improving change management capabilities across our products. In particular, we're looking at bridging the gap between Dev & ...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events