service desk

i have a service desk and everytime a user creates a ticket the team does not get a notification. What should i check to make sure we receive emails when tickets are created?

2 answers

1 accepted

0 votes
Accepted answer

i figured what the problem was the management set up the wrong alias.

Each Service Desk is tied to a project. What does the project's notification scheme dictate? The Norification Scheme should have "Issue Created" filled in with the person(s), group(s) or roles you would like notified on creation.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published 10 hours ago in Jira Service Desk

Frequently Asked Questions for Jira Service Desk (AKA JSD FAQ)

Just the FAQs! Welcome to the Community, and this Focused-FAQ! Here, we've pulled together some of the most frequently asked questions associated with Jira Service Desk (JSD). We hope ...

40 views 0 5
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you