service desk

i have a service desk and everytime a user creates a ticket the team does not get a notification. What should i check to make sure we receive emails when tickets are created?

2 answers

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i figured what the problem was the management set up the wrong alias.

Each Service Desk is tied to a project. What does the project's notification scheme dictate? The Norification Scheme should have "Issue Created" filled in with the person(s), group(s) or roles you would like notified on creation.

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