I was wondering if we can seperate people who are in the to part of the email and cc part of the email for service desk.
Our customer is using service desk and their customers create issues by sending mails. But their customers add people to "to" other than the service desk mail request mail address. However all the people in the mail no matter they are in to or cc are added to request participants.
Can we seperate these people who are in the to and cc somehow?
...word of mouth, so by 2016, we were working with several other entities on campus to implement Jira Service Desk . The Atlassian motto of “for every team” has really come true for us in this case. We...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG