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service desk to and cc differentiation

Elifcan Cakmak Community Leader Oct 03, 2017


I was wondering if we can seperate people who are in the to part of the email and cc part of the email for service desk.

Our customer is using service desk and their customers create issues by sending mails. But their customers add people to "to" other than the service desk mail request mail address. However all the people in the mail no matter they are in to or cc are added to request participants. 

Can we seperate these people who are in the to and cc somehow?


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